Riley Heller
Kearney,NE
Summary
Dedicated CNA with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Receptionist
UNK Disability Student Services
01.2023 - Current
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
CNA
St. Joseph’s Hillside Villa
03.2022 - 08.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
CNA
St. Joseph’s Hillside Villa
06.2021 - 03.2022
- Responded to patient requests for supplies and personal comfort items such as extra blankets
- Facilitated personal hygiene management, feeding and ambulation
Crew/Crew Trainer
McDonald’s
10.2018 - 07.2021
- Trained other employees in customer service, food safety, and performance requirements
- Set positive example for team members by providing high-quality, efficient service
- Greeted customers with smile and provided friendly service to professionally handle every need
Education
University of Nebraska At Kearney
Kearney, NECNA -
Northeast Community College
Norfolk, NEWayne State College
Wayne, NEHighschool Diploma -
West Point Beemer Public High School
West Point, NE05.2022
Skills
- Teamwork
- Time Management
- Communication
- Leadership
- Attention to Detail
- Problem Solving
References
Kelly Johnson
Director of Nursing, St. Joseph’s Hillside Villa
Phone: 402-720-1295
Email: kjohnson@sjeswp.org
Dara Schlecht
Chief Nursing Office, St. Francis Memorial Hospital
Phone: 402-372-6715
Email: dschlecht@franhealth.org
Timeline
Receptionist
UNK Disability Student Services
01.2023 - Current
CNA
St. Joseph’s Hillside Villa
03.2022 - 08.2023
CNA
St. Joseph’s Hillside Villa
06.2021 - 03.2022
Crew/Crew Trainer
McDonald’s
10.2018 - 07.2021
University of Nebraska At Kearney
CNA -
Northeast Community College
Wayne State College
Highschool Diploma -
West Point Beemer Public High School
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