Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Riley Hills

Fort Worth

Summary

Operations professional with deep understanding of optimizing team efficiency and streamlining processes to meet organizational goals. Proven ability to foster collaborative environments and drive results through strategic planning and execution. Adaptable and reliable, with strong leadership and conflict resolution skills valued by employers.

Overview

7
7
years of professional experience

Work History

Operations Team Leader

Academy Sports + Outdoors
03.2023 - Current
  • Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Led team in implementing process improvements, reducing operational bottlenecks and enhancing productivity.
  • Mentored junior staff, fostering skill development and promoting a collaborative work environment.
  • Coordinated cross-functional communication to streamline project execution and align departmental goals.

Softlines Team Leader

Academy Sports + Outdoors
04.2025 - 06.2025
  • Led softlines team to optimize merchandising strategies and enhance customer engagement.
  • Mentored team members on inventory management practices, improving product availability and presentation.
  • Analyzed sales trends to develop actionable insights for product assortment and pricing adjustments.
  • Oversaw daily operations in the softlines department, ensuring smooth workflow and efficient task completion.

Assistant Manager

Pressed
08.2022 - 02.2023
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Led team in achieving operational goals, enhancing efficiency and service quality.
  • Mentored staff, fostering professional development and improving team performance.
  • Oversaw inventory management systems, optimizing stock levels and reducing waste.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Assistant GM Manager

Urban Air Adventure Park
08.2021 - 08.2022
  • Led operational initiatives to enhance guest experiences and increase overall park satisfaction.
  • Mentored staff, promoting adherence to safety protocols and best practices in customer service.
  • Coordinated special events, expanding community engagement and brand presence in the local market.
  • Oversaw daily operations, ensuring compliance with company standards while fostering a positive work environment.


District Trainer

Target
03.2019 - 07.2021
  • Developed and delivered training programs for new team leads to enhance operational efficiency.
  • Coordinated onboarding processes, ensuring all trainees received essential resources and support.
  • Facilitated workshops on customer service strategies to improve team performance and engagement.
  • Identified performance gaps through analysis of employee data, leading to targeted interventions that improved overall productivity.
  • Established and maintained quality control standards.

Education

Trade School - Real Estate

Aceable Real Estate

High school diploma - undefined

Eaton High School
Fort Worth, TX

Skills

  • Expertise in compliance protocols
  • Collaborative training
  • Scheduling coordination
  • Operational leadership
  • KPI analysis
  • Problem-solving
  • Organizational skills
  • Team management
  • Adaptability and flexibility
  • Task prioritization
  • Team building

Accomplishments

  • Supervised team of 50 staff members.
  • Achieved A 1.43% ACC from a 0.84% YTD
  • Collaborated with team of 6 in the development of the Jordan brand launch
  • Maintained a personal Percentage of 4% YTD
  • OSAT average of 85%

Timeline

Softlines Team Leader

Academy Sports + Outdoors
04.2025 - 06.2025

Operations Team Leader

Academy Sports + Outdoors
03.2023 - Current

Assistant Manager

Pressed
08.2022 - 02.2023

Assistant GM Manager

Urban Air Adventure Park
08.2021 - 08.2022

District Trainer

Target
03.2019 - 07.2021

High school diploma - undefined

Eaton High School

Trade School - Real Estate

Aceable Real Estate

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