Riley Krick
Three Rivers,MI
Summary
Dedicated data entry professional with strong organizational, technical, and analytical skills. Recognized for maintaining superior data accuracy while using independent judgment.
Overview
10
10
years of professional experience
Work History
Processor
Gt Independence
Remote
11.2022 - Current
- Handle onboarding documentation efficiently.
- Train new processors on all tasks.
- Make outbound welcome calls once packets are processed.
- Weekly eligibility reports
- Peer Reviews
- Excel
- Authorizations
Medical Scheduler
Michigan Institute of Urology P.C.
Troy, MI
07.2021 - 07.2022
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Collaborated with medical staff to identify and implement scheduling process improvements.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Scheduled and confirmed patient appointments and consultations.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Handled incoming calls and inquiries from patients, providing timely and accurate information.
Customer Service Representative
Dialog Direct
Troy, MI
06.2020 - 07.2021
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries via phone, email, and chat.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Certified Nursing Assistant
Care N Assist
Three Rivers, MI
01.2019 - 10.2019
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided emotional support to patients and families during difficult times.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Lawn Care Technician
Huffman Lawn Care
Lagrange, IN
05.2015 - 10.2018
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
- Raked, mulched and composted leaves.
- Collected payments from customers for services rendered.
- Planted grass seed in areas where needed.
- Cared for lawns by mulching, aerating, weeding or grubbing.
- Scheduled mowing services based on weather conditions and client availability.
- Removed brush, limbs and other debris from customers' property at end of jobs.
Cashier
Walmart
Sturgis, MI
09.2017 - 06.2018
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Worked closely with front-end staff to assist customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Issued receipts, refunds, credits or change due to customers.
- Discounted purchases by scanning and redeeming coupons.
Education
High School Diploma -
Michigan Online
Three Rivers, MI05-2019
Skills
- Paperwork management
- Microsoft Excel
- Document management
- Data entry experience
- Teamwork and collaboration
- Customer service
- Microsoft teams
- MFiles
- Purecloud
Timeline
Processor
Gt Independence
11.2022 - Current
Medical Scheduler
Michigan Institute of Urology P.C.
07.2021 - 07.2022
Customer Service Representative
Dialog Direct
06.2020 - 07.2021
Certified Nursing Assistant
Care N Assist
01.2019 - 10.2019
Cashier
Walmart
09.2017 - 06.2018
Lawn Care Technician
Huffman Lawn Care
05.2015 - 10.2018
High School Diploma -
Michigan Online
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