Riley Kavulak
Punta Gorda
Summary
Dynamic customer service professional with a strong work ethic and exceptional hospitality expertise at Pioneer Pizza. Proven ability to enhance guest engagement and resolve complaints swiftly, contributing to a positive dining experience. Skilled in cash handling and team collaboration, consistently delivering high-quality service in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Service
Pioneer Pizza
2113 Tamiami Trl, Punta Gorda, FL 33950
01.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Charlotte High School
1250 Cooper St, Punta Gorda, FL 33950Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Service prioritization
- Team collaboration
- Customer service
- Sales expertise
- Sales techniques
- Supply restocking
- Item promotion
Timeline
Customer Service
Pioneer Pizza
01.2023 - 01.2024
Charlotte High School