Riley Kelm
United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Administrative Support Assistant
Department of Commerce and Insurance
Jefferson City, MO
09.2023 - Current
- Responded to inquiries via email, telephone and social media platforms.
- Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
- Inventoried and ordered supplies to maintain consistent access to required items.
- Maintained appointment and event calendars for executives and department heads.
- Oversaw company database and verified accurate updates and proper file management.
- Organized and maintained filing systems, both electronic and paper-based.
- Created and maintained spreadsheets for tracking data.
- Processed incoming mail by opening, sorting, logging, scanning and distributing items as required.
- Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel.
- Scheduled meetings, appointments and travel arrangements for managers.
- Maintained inventory of office supplies; placed orders when necessary.
Criminal Intelligence Analyst
Missouri State Highway Patrol
Jefferson City, MO
04.2021 - 10.2023
- Responsible for the Courage2Report program, how it operates and being successful in taking tips and helping keep school safe.
- Shared confidential investigative and intelligence information with different law enforcement agencies to achieve criminal justice goals.
- Identified potential and existing threats and vulnerabilities.
- Determined key trends using gathered intelligence.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Instructed new team members on correct procedures for operations.
- Trained employees on additional job positions to maintain coverage of roles.
- Running social media and marketing for Courage2Report.
- Assembled and arranged materials for display or sale.
- Pulling Statistics and creating presentations.
- Presenting to school administrations, law enforcement agencies, students, and community members about the importance of school violence prevention and the Courage2Report program
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
- Conducted research and analysis of criminal intelligence data to identify trends in criminal activity.
- Developed reports summarizing findings from criminal intelligence analysis.
- Prepared presentations for law enforcement personnel on crime patterns and trends.
Preschool Teacher
Capital City Christian Church
Jefferson City, MO
06.2018 - 04.2021
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Taught children foundational skills in colors, shapes and letters.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Implemented hands-on, play-based strategies for experiential learning.
- Developed professional relationships with parents, teachers, directors and therapists.
- Met with parents to discuss child behavior and academic progress.
- Established indoor and outdoor safe play environments for toddler-age children.
- Incorporated music, art and theater into lesson planning.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Directed and supervised children during field trips and special activities.
Education
Bachelor of Science - Criminal Justice
Lincoln University
Jefferson City, MO05.2021
Bachelor of Science - Sociology
Lincoln University
Jefferson City, MO05.2021
Skills
- Updating Tracking Spreadsheets
- Research and Analysis
- Standardizing Procedures
- Threat Assessment
- Intelligence Analysis
- Relationship Building
- People Skills
- Good Work Ethic
- Training & Development
- Friendly, Positive Attitude
- Customer Service
- Team Building
Certification
- Mules Certified
Timeline
Administrative Support Assistant
Department of Commerce and Insurance
09.2023 - Current
Criminal Intelligence Analyst
Missouri State Highway Patrol
04.2021 - 10.2023
Preschool Teacher
Capital City Christian Church
06.2018 - 04.2021
Bachelor of Science - Criminal Justice
Lincoln University
Bachelor of Science - Sociology
Lincoln University
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