Riley Klatt
Phoenix,AZ
Summary
Detail-oriented customer service representative skilled in managing customer inquiries and resolving issues efficiently. Committed to leveraging knowledge of utility services to improve customer experiences and drive team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Salt River Project
Tempe, AZ
01.2023 - Current
- Assisted customers with utility services and billing inquiries, ensuring clarity and satisfaction.
- Resolved issues through effective communication and problem-solving techniques.
- Handled high call volumes while maintaining a professional demeanor and focus.
- Collaborated with team members to streamline service processes and improve efficiency.
- Maintained detailed records of customer interactions and transactions to enhance service continuity.
- Educated customers on energy conservation programs and available resources.
- Provided feedback to management on customer trends and service challenges.
Education
High School Diploma -
Desert Vista High School
Phoenix05-2022
Skills
- Customer relationship management
- Conflict resolution
- Billing systems
- Utility services knowledge
- Data entry
- Process improvement
- Typing speed 90 WPM
- Team collaboration
Certification
Utilities: Customer Service
Timeline
Customer Service Representative
Salt River Project
01.2023 - Current
High School Diploma -
Desert Vista High School