Riley Krull
Appleton,WI
Summary
Food Service Specialist with experience in quality audits, customer service, phone communication, and fast paced healthcare operations. Detail oriented team player with strong communication, problem solving, and multitasking skills who works well under pressure while maintaining a positive attitude
Overview
15
15
years of professional experience
Work History
Food Service Specialist
ThedaCare Regional Medical Center-Appleton
Appleton, WI
10.2023 - Current
- Prepared and served meals following dietary guidelines to ensure patient satisfaction.
- Monitored food quality and presentation, making adjustments to enhance overall dining experience.
- Coordinated with healthcare providers to accommodate special dietary requests accurately.
- Trained new team members on food service protocols and best practices for efficiency.
- Implemented process improvements that streamlined meal delivery workflows within the facility.
- Assisted in inventory management, ensuring stock levels met operational needs efficiently.
- Prepared detailed audit reports summarizing findings and suggested enhancements for management review.
Room Service Representative
ThedaCare Regional Medical Center-Appleton
Appleton, WI
08.2021 - Current
- Resolved patient inquiries and concerns promptly, enhancing overall satisfaction with room service experience.
- Collaborated with nursing staff to ensure timely delivery of meals in accordance with patient schedules.
- Evaluated patient dietary preferences to improve meal satisfaction and adherence to nutritional plans.
- Maintained electronic health records with attention to detail for compliance purposes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Person in Charge
Panda Express
Appleton, WI
02.2016 - 08.2021
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new staff on operational procedures, company standards, menu offerings and pos system usage
- Managed inventory levels, ensuring product availability while minimizing waste.
- Prepared and executed menu items in high-pressure kitchen environment.
- Delivered exceptional customer service, enhancing dining experiences and fostering repeat business.
- Resolved guest complaints promptly, maintaining high satisfaction levels and positive dining atmosphere.
Shift Supervisor
Rocky Rococo Pizza
Appleton, WI
08.2011 - 05.2018
- Supervised staff during high-volume shifts, ensuring efficient operations and maintaining service quality.
- Managed cash drawers, ensuring balanced registers at end of shifts.
- Resolved customer complaints promptly, maintaining positive relationships and store reputation.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
Seymour Community High School
Seymour, WISkills
- Dietary compliance
- Food safety
- Inventory management
- Attention to detail
- Multitasking
- Fast-paced environment
- Adaptability
- Quick learner
- Customer service
- Interpersonal communication
- Strong work ethic
Timeline
Food Service Specialist
ThedaCare Regional Medical Center-Appleton
10.2023 - Current
Room Service Representative
ThedaCare Regional Medical Center-Appleton
08.2021 - Current
Person in Charge
Panda Express
02.2016 - 08.2021
Shift Supervisor
Rocky Rococo Pizza
08.2011 - 05.2018
High School Diploma -
Seymour Community High School