Riley Lane
Columbus,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for extraordinary customer service, done quickly and proficiently.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Dick's Sporting Goods
04.2020 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Shift Leader
Biggby Coffee
03.2022 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources, and monitored team performance to keep business profitable and running smoothly.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Analyzed sales figures and identified areas for improvement.
Education
Bachelor of Science - Molecular Genetics
The Ohio State University
Columbus, OH05.2026
Skills
- Customer Service and Assistance
- High-Volume Call Environments
- Proficiency in Microsoft Programs
- Data Evaluation
- Team Leadership
- Staff Training
- Issue Resolution
- Cash Handling
- Demand Fulfillment
Languages
Spanish
Full Professional
Timeline
Shift Leader
Biggby Coffee
03.2022 - 12.2022
Customer Service Specialist
Dick's Sporting Goods
04.2020 - 06.2023
Bachelor of Science - Molecular Genetics
The Ohio State University
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