Riley Larson
Poulan,GA
Summary
- Restaurant Experience
- Customer service (more than 2 years)
- Problem management (more than 2 years)
- Time management (more than 2 years)
- Organizational skills (more than 2 years)
- Communication skills (more than 2 years)
- Management experience (1 month)
- Shift lead experience (5 months)
Reliable Manager demonstrating high level of responsibility and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
Tifton, GA
09.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Manager
Sonic
Sumter, South Carolina
05.2024 - 06.2024
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Carhop
Sonic
Sumter, South Carolina
07.2023 - 06.2024
- Ensures that temperature, packaging, appearance, presentation, and service of all menu items meet operational standards
- Carries and balances a tray weighing up to 25 pounds
- Greets all guests in a polite and friendly manner with a smile
- Delivers and serves quality food and beverages to guests at each delivery point in a timely manner
- Displays the importance of placing guests needs first on a consistent basis
- Responds to guests requests in a respectful manner
- Promptly reports complaints to a member of the drive-in management team
- Makes accurate change quickly and efficiently
- Clears trays and trash from guests cars, patio, Drive-Thru parking lot and property.
- Greeted and welcomed customers as they arrived at the drive-in window.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
- Maintained cleanliness of dining area by wiping down surfaces and removing trash from tables between guests.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
- Followed all safety protocols when preparing food items including proper temperature control techniques.
- Adhered to company policies regarding dress code, attendance requirements, break times.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Communicated effectively with co-workers regarding order status or customer requests.
To-Go Specialist
Olive Garden
Macon, GA
03.2023 - 05.2023
- Taking and putting in orders on the screen
- Packing the order and taking it to the car
- Cashing out servers and keeping the work area clean
- Interacting with kitchen staff to get orders completed correctly.
- Assisted kitchen staff with food preparation tasks such as chopping vegetables or prepping sauces.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
- Communicated effectively with co-workers regarding new specials or changes in menu items.
- Performed opening duties including setting up workstations with required supplies and equipment.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Ensured that all food safety regulations were followed during meal preparation process.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Monitored expiration dates on products stored in coolers or freezers to ensure freshness of ingredients used in meals.
- Stored prepared foods correctly in designated areas following established sanitation guidelines.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Received incoming deliveries from vendors and checked contents against purchase orders for accuracy.
- Greeted customers in a friendly manner and took orders for to-go items.
- Assisted other team members in completing tasks when needed.
Hostess
Olive Garden
Macon, GA
08.2022 - 05.2023
- I interact with customers and assist them with anything they need
- I greet people as they come in and show them to their tables
- I help servers and bussers whenever needed.
- Monitored dining room activity to ensure compliance with health regulations.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted in preparing the restaurant for opening and closing shifts.
- Communicated clearly with kitchen staff regarding customer orders.
- Greeted guests warmly upon arrival, seating them promptly.
- Accurately recorded customer information into reservation system.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Assisted servers in bussing tables when needed during busy periods.
- Greeted customers and provided them with menus.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
Education
Some College (No Degree) - Science Education
University South Carolina Sumter
Sumter, South CarolinaSome College (No Degree) - Science Education
Wesleyan College
Macon, GASome College (No Degree) - Science Education
Abraham Baldwin Agricultural College
Tifton, GAHigh School Diploma -
Worth County High School
Sylvester, GA05.2022
Skills
- Restaurant Experience
- Customer service
- Problem management
- Time management
- Organizational skills
- Communication skills
- Teamwork
- Kitchen
- Business Administration
- Strategic Planning
- Operations Management
- Staff Management
- Team Leadership
Professional summary
Proficient experience in the food industry. One year’s experience in the restaurant industry and one year in the fast food industry. I am a fast learner and eager to learn my job and do it well.
Education and Training
Tifton, GA,Macon, GA,Sumter, South Carolina,Sylvester, GA
Timeline
Assistant Store Manager
Dollar Tree
09.2024 - Current
Manager
Sonic
05.2024 - 06.2024
Carhop
Sonic
07.2023 - 06.2024
To-Go Specialist
Olive Garden
03.2023 - 05.2023
Hostess
Olive Garden
08.2022 - 05.2023
Some College (No Degree) - Science Education
University South Carolina Sumter
Some College (No Degree) - Science Education
Wesleyan College
Some College (No Degree) - Science Education
Abraham Baldwin Agricultural College
High School Diploma -
Worth County High School