Summary
Overview
Work History
Education
Skills
Timeline
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Riley Lavoie

Charlotesvile ,VA

Summary

Proven to enhance customer satisfaction and resolve complex issues at American Airlines, I bring a unique blend of empathetic customer service and clinical proficiency from VCU Health. Skilled in complaint handling and medical procedures, I excel in fostering trust and improving patient outcomes, demonstrating outstanding communication and problem-solving abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Customer Service Agent

American Airlines
01.2022 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Student

VCU Health
06.2024 - 01.2026
  • Assisted in medical procedures, contributing to positive patient outcomes.
  • Conducted physical exams and recorded medical histories for patients in clinical setting.
  • Observed and recorded patient conditions by assessing vitals.
  • Demonstrated proficiency in various clinical tasks such as venipuncture, suturing, and IV insertion.
  • Provided patient care under direct physician supervision.
  • Participated in all scheduled rounds and teaching conferences.
  • Participated in clerkships within various clinical departments and medical specialties.

Student Observer

VCU Health System
01.2023 - 01.2024

Education

Bachelor of Science - Chemsitry

University of Virginia
Charlottesville, VA
05.2024

Skills

  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Customer Relations
  • Complaint Handling
  • Empathetic and genuine
  • Customer Complaint Resolution

Timeline

Student

VCU Health
06.2024 - 01.2026

Student Observer

VCU Health System
01.2023 - 01.2024

Customer Service Agent

American Airlines
01.2022 - Current

Bachelor of Science - Chemsitry

University of Virginia

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Riley Lavoie