Riley McNeill
Magnolia,TX
Summary
Multifaceted Lead with proven customer service expertise, strong attention to detail, and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with a performance-oriented mindset.
Overview
4
4
years of professional experience
Work History
Lead Warehouse Shipper/ Customer Service Rep
Marine Fasteners Houston
02.2021 - Current
- Review and process daily Excel reports
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Ship all orders on time
- Work diligently with others to ensure orders get shipped out
- Communicated with sales reps through email on orders
- Communicate with customers regarding orders
- Personally load and deliver products to customers
- Correspond with team members regarding daily shipping and customer order reports
- Assist in overseeing staff and managing all of their daily duties
- Work with others to game plan and strategize on best ways to handle daily tasks
- Discuss inventory with customers to ensure they have products when they need
- Travel to customers who are offsite to replenish stock
- Forklift and Pull truck certifications
- Loaded and unloaded daily shipments both with forklifts and without
- Ensured our workplace was safe and welcoming for both team members and customers.
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Skilled at working independently and collaboratively in a team environment
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
Warehouse Associate
RoadSafe System
07.2019 - 01.2021
- Handle loading and unloading operations in a warehouse
- Check and inspect the conditions of items and materials while loading and unloading
- Promotes clean shipping supply area by complying with procedures, rules, and regulations
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes
- Provides quality service by following organization standards
- Preserves a safe and clean work environment by keeping shelves, pallet area, and workstations neat
- Promotes clean shipping supply area by complying with procedures, rules, and regulations.
Education
High School diploma -
Abeka Christian Academy
Skills
- Highly experienced in
- Microsoft Word/Excel
- Excellent in completing daily reports
- Highly teachable
- Great with communication with both team members and customers
- Takes constructive criticism very well
- Eager to learn and advance
- Team player who excels in learning and teaching others
- Excellent with time management
- Work Prioritization
- Issue and Complaint Resolution
- Customer Retention Strategies
- Order Fulfillment
- Issue and Complaint Resolution
- Customer Retention Strategies
- Order Fulfillment
Timeline
Lead Warehouse Shipper/ Customer Service Rep
Marine Fasteners Houston
02.2021 - Current
Warehouse Associate
RoadSafe System
07.2019 - 01.2021
High School diploma -
Abeka Christian Academy
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