Tanisha Roberts
Jackson,Sc
Overview
7
7
years of professional experience
Work History
Lead Customer Service Rep
Electrolux
2525 Washington Road Augusta Ga
06.2019 - 01.2023
- Set appointments for appliance reviews
- Suggested accessories and complementary purchases.
- Accepted and processed returns.
- Maintained adherence to all company policies
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Submitted orders
- Managed call flows
- Supervised calls and showed leadership
- Managed aht
Assistant Store Manager
Dollar general
Beech Island, SC
04.2018 - 02.2019
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service Rep
Convergent
1040 Stevens Creek Rd Augusta Ga
05.2016 - 07.2017
- Achieved sales goals and service performance requirements of $[amount] through new customer sales.
- Answered an average of [Number] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Customer Service Rep
Sitel
2115 Windsor Spring Rd.
02.2016 - 04.2016
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to [Number] calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Acted professionally and patiently when addressing negative customer feedback.
Education
High School Diploma - undefined
Silver Bluff High School
Aiken, SC2013
Skills
- Highly Dependable
- Excellent Attention to detail
- Fast Learner
- Well Responsive
- Reliable
- Hard Working
- Well Mannered
- Takes Criticism Well
- Follows Direction
- Took Psychology for a year
- Took Sociology for a year
- Psychology honors and Sociology honors
- Key Club
Accomplishments
- Made my way to assistant store manager at dollar general
- Made positive influences on others life’s
Timeline
Lead Customer Service Rep
Electrolux
06.2019 - 01.2023
Assistant Store Manager
Dollar general
04.2018 - 02.2019
Customer Service Rep
Convergent
05.2016 - 07.2017
Customer Service Rep
Sitel
02.2016 - 04.2016
High School Diploma - undefined
Silver Bluff High School