Tyler Jackson
Houston,Texas
Summary
Experienced in leading customer service operations and visual design, skilled in team coaching and brand development. Proven ability to resolve customer issues and optimize workflows, driving customer loyalty and sales. Seeking to leverage expertise as a Customer Service Representative Manager to enhance team performance and customer satisfaction.
Overview
14
14
years of professional experience
Work History
LEAD CUSTOMER SERVICE REP
The Drive Clothing
Houston
12.2016 - 08.2026
- Managed daily customer service operations, delivering consistent, brand-aligned experiences that strengthened customer loyalty both in-store and online.
- Resolved escalated customer concerns with professionalism, maintaining customer loyalty and preserving positive brand perception.
- Coached team members on product knowledge and sales techniques, improving issue resolution and enhancing customer satisfaction.
- Contributed to merchandising and store presentation initiatives that improved customer experience and reinforced brand identity.
LEAD GRAPHIC DESIGNER
The Drive Clothing
Houston
11.2018 - 08.2026
- Directed visual design for apparel graphics, seasonal collections, marketing campaigns, and social and e-commerce imagery from concept through final production, ensuring cohesive brand identity.
- Optimized product imagery and campaign visuals to enhance online presentation and engagement, collaborating with e-commerce and marketing teams to increase conversion rates.
- Supervised the creative process from initial concept to final execution of designs. from concept to final execution of designs.
- Worked closely with product development team to ensure brand consistency across all designs. development team to ensure brand consistency.
- Directed design projects for seasonal clothing collections and marketing materials. for seasonal clothing collections and marketing materials.
MARKETING GRAPHIC DESIGNER
AMSP (Advertising Marketing Strategic Planning)
Houston
07.2014 - 10.2016
- Designed conversion-focused ad creatives and product assets using Adobe Illustrator, Photoshop, InDesign and CorelDRAW to support paid and organic channels.
- Produced email, social, and display ad creative, iterating designs based on performance data and A/B test results to enhance user engagement.
- Developed brand-driven graphics, digital content, advertising materials, and marketing collateral to strengthen campaign strategies and connect with target audiences.
- Established and maintained brand guidelines and visual systems, ensuring cohesive cross-channel identity and enhancing design efficiency.
- Partnered with marketing, e-commerce and production to translate business objectives into measurable creative solutions.
- Streamlined artwork handoffs and production workflows, reducing revision cycles and accelerating time-to-market while maintaining high quality standards under tight deadlines.
- Translated marketing briefs into clear visual concepts through close collaboration with strategists, copywriters and account teams.
- Managed multiple projects, prioritizing deliverables to meet tight deadlines and exceed client expectations.
BARISTA, CUSTOMER SERVICE
Starbucks
Cypress
09.2012 - 05.2014
- Delivered attentive customer service in high-volume environment, contributing to positive guest experience and satisfaction.
- Facilitated accurate orders and timely service through clear communication with customers and team members, supporting efficient shift operations.
- Prepared beverages and food according to company standards, maintaining quality and consistency for customers.
Education
HIGH SCHOOL DIPLOMA -
North Medford High School
Oregon06-2012
Skills
- Customer relationship management
- Customer retention
- Customer loyalty strategies
- Customer engagement
- Issue resolution
- Product expertise
- Team leadership
- Workflow optimization
- Problem solving
- Time management
Personal Information
Title: Customer Service Manager
Timeline
LEAD GRAPHIC DESIGNER
The Drive Clothing
11.2018 - 08.2026
LEAD CUSTOMER SERVICE REP
The Drive Clothing
12.2016 - 08.2026
MARKETING GRAPHIC DESIGNER
AMSP (Advertising Marketing Strategic Planning)
07.2014 - 10.2016
BARISTA, CUSTOMER SERVICE
Starbucks
09.2012 - 05.2014
HIGH SCHOOL DIPLOMA -
North Medford High School