Tracy Howes
Hamilton,Bermuda
Summary
Dynamic customer service professional with proven expertise at One Communications Ltd., excelling in technical support and data analysis. Recognized for enhancing customer satisfaction through effective team collaboration and project management. Adept at troubleshooting network issues, ensuring seamless operations, and driving revenue growth while maintaining a positive client experience.
Overview
23
23
years of professional experience
Work History
Lead Customer Service Rep
One Communications Ltd.
06.2007 - Current
- Process and input of cash and credit card transactions.
- Assist customers with any billing, account changes and any other account enquiries.
- Sales of Internet, Cell, Voip, FWTV, & SmartHome services.
- Assist with daily revenue reconciliations.
- Assist with any account ledger enquiries.
- Collaborate in assistance of other Departments with Internet, Cell, Voip, FWTV, & SmartHome services when required.
Merchandiser/ Shopper
Pronto Ltd.
10.2002 - Current
- Collecting and processing incoming customer orders.
- Maintain a comprehensive understanding of the store's inventory, including product locations, availability, and substitutions.
- Assist with stocking shelves, arranging displays, and restocking inventory as needed to optimize product visibility and enhance sales.
- Notify customers of any order updates or substitutions promptly, and relay feedback or operational issues to the appropriate parties for resolution.
- Adhere to all safety protocols, sanitation guidelines, and company policies to ensure a secure and hygienic work environment.
Night Audit
The Fairmont Hamilton Princess
05.2002 - 01.2006
- Perform night audit of hotel and outlet for revenue as per existing procedures.
- Administer and compile daily Restaurant Revenue Report data and perform audit on Service journals and receipt tapes to classify under different heads.
- Monitor audit journals and reports from the front office computer system and point of service.
- Ensure proper maintenance of credit and accounting procedures.
- Administer and reset accounting system for all new operations.
Education
Headend Engineer -
SCTE Internal Online Course
Bermuda05.2025
High School Diploma -
CedarBridge Academy
Bermuda01.1996
Skills
- Network troubleshooting
- Technical support and maintenance
- Data analysis and reporting
- Customer service excellence
- Call centre operations management
- Team collaboration and leadership
- Project management expertise
References
- Shavonne Jeffries, One Communications Ltd., CSR Manager, (441) 705-2974
- Joshua Daponte, One Communications Ltd., Headend Manager, (441) 705-9862
- Lawanda Trott, Mentor, (441) 705-9700
- Dennisha Simmons, Friend 15+ yrs, (441) 705-1104
Awards
- Most Outstanding Customer Service Representative, 2012
- Bermuda Rising Star, 2013
- Most Outstanding Supervisor, 2013
Timeline
Lead Customer Service Rep
One Communications Ltd.
06.2007 - Current
Merchandiser/ Shopper
Pronto Ltd.
10.2002 - Current
Night Audit
The Fairmont Hamilton Princess
05.2002 - 01.2006
Headend Engineer -
SCTE Internal Online Course
High School Diploma -
CedarBridge Academy
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