CRISTINA LINGUIST
Denver,CO
Summary
Seasoned professional known for high productivity and efficient task completion. Skilled in negotiation, active listening, customer service and communication, ensuring positive outcomes in complex situations. Excel at empathy, patience, and problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LEAD Customer Service Rep
United Airlines
Denver, CO
01.2025 - Current
- Lead, direct and coach UA personnel (CSRs)
- Working in Airport Lobby, Gate, and Baggage Service office
- Meeting, boarding flights, and assisting customers wherever required
- Other duties include back-office administration, full operational supervision to ensure smooth and professional service to our customers, both internal and external
- Interacting with customers in a kind and useful manner is key to crafting memorable experiences
- Receiving and directing incoming calls, greeting, and advising customers
Facilitator- Coach
Denver Health Hospital Authority
Denver, USA
08.2015 - 09.2023
- Conducts screenings, recruitment, chart review, collecting samples, patient navigation, scheduling, interviews, facilitating focus groups and tracking outcomes.
- In class- Reviews and deliver standardized curriculum in effective and compelling ways. Facilitate sessions to optimize patient learning, social interaction and build rapport.
- Preparation and planning class materials.
- Maintains clear, concise, and organized record.
- Exercises confidentiality regarding patient and other sensitive information.
- Ensures eligibility while treating participants with courtesy, dignity, empathy, and respect.
- Assists with data management activities, including collection and entry, and assessment for accuracy.
- Assists with preparation and maintenance of all regulatory documentation.
- Adheres to all protocol, policy, and regulatory requirements required to conduct human subjects research
Patient Navigator II
Denver Health Hospital Authority
Denver, USA
04.2014 - 08.2015
- Patient Resources, Health Promotion, Care coordination, Patient and Caregiver support.
- Advanced patient education/health info, motivational interviewing/patient counseling.
- Help patients navigate health systems, overcome barriers to care and access quality care.
- Outreach, Daily high volume of outreach phone calls.
- Provides a variety of services such as: treatment adherence, assessments, screenings and transportation coordination
Enrollment Customer Service
Denver Health Hospital Authority
Denver, USA
05.2012 - 04.2014
- Front desk duties: Assists in filling out State programs; e.g. Medicaid, CHP+.
- Customer service, checks in patients, schedule appointments, prescreen documents.
- General office duties.
- Receives a large volume of incoming calls.
- Data entry.
Education
General Studies -
COMMUNITY COLLEGE OF DENVER
Denver, COHigh School Diploma -
THOMAS JEFFERSON HIGH SCHOOL
Denver, COSkills
- Microsoft Office
- Bilingual
- Interpersonal Communication
- Leadership
- Time Management
- Facilitation
- Learning and Development
- Case Management
- EPIC
- Active Listening
- Coaching
Certification
- Digital Literacy, 08/01/24, 10/31/24
- DTTAC - Lifestyle Coach Facilitator Training, 09/01/15
- University of Colorado Hospital - Patient Navigator II Training, 07/01/14
- Motivational Interviewing Training, 06/01/14
- BLS Certification, 05/01/14
Languages
- Fluent English
- Fluent Spanish
Timeline
LEAD Customer Service Rep
United Airlines
01.2025 - Current
Facilitator- Coach
Denver Health Hospital Authority
08.2015 - 09.2023
Patient Navigator II
Denver Health Hospital Authority
04.2014 - 08.2015
Enrollment Customer Service
Denver Health Hospital Authority
05.2012 - 04.2014
General Studies -
COMMUNITY COLLEGE OF DENVER
High School Diploma -
THOMAS JEFFERSON HIGH SCHOOL