Valerie Yarington
Renton,WA
Summary
Multifaceted Lead CSR with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
4
4
years of professional experience
Work History
Lead Customer Service Rep
Gaia Flooring
07.2022 - Current
- Lead a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Maintained in-depth understanding of all available types of flooring available to customers.
Office Assistant/Receptionist
Prestige Senior Living
09.2020 - 07.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Streamlined communication between departments for better collaboration and increased productivity.
Education
Bachelor of Science - Applied Management
Green River Community College
Auburn, WA05.2026
Associate of Science - Computer Science And Physics
Green River Community College
Auburn, WA06.2021
Skills
- Team Member Training
- Strong Analytical Skills
- Excellent problem-solving and communication skills
- Computer Proficient
- Experienced in data entry
Timeline
Lead Customer Service Rep
Gaia Flooring
07.2022 - Current
Office Assistant/Receptionist
Prestige Senior Living
09.2020 - 07.2022
Bachelor of Science - Applied Management
Green River Community College
Associate of Science - Computer Science And Physics
Green River Community College
Similar Profiles
Kordae McnishKordae Mcnish
Driver at Gaia FlooringDriver at Gaia Flooring
Isabella JorgensonIsabella Jorgenson
Inventory Specialist at Cult GaiaInventory Specialist at Cult Gaia
Johnny LiJohnny Li
General Manager at Gaia SpaGeneral Manager at Gaia Spa
Dustin TwedeDustin Twede
Skilled Worker at City of Bellevue UtilitiesSkilled Worker at City of Bellevue Utilities
Cory TomlinsonCory Tomlinson
Asphalt Paving Foreman at Rainier Asphalt and ConcreteAsphalt Paving Foreman at Rainier Asphalt and Concrete