Riley Meade
Apple Valley MN,MN
Summary
Customer Engagement Leader at Petsmart, adept in leveraging analytics to enhance customer satisfaction and achieve sales targets. Excelled in fostering new and existing relationships through effective communication and problem-solving skills. Spearheaded staff development in customer service excellence, significantly improving team performance and client relations while maintaining excellent animal care standards.
Overview
4
4
years of professional experience
Work History
Customer Engagement Manager
Petsmart
04.2021 - Current
- Leveraged analytics tools to track customer engagement and satisfaction levels, allowing for continuous improvement of processes and strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Identified areas for improvement in existing customer engagement processes by analyzing performance metrics and feedback data.
- Conducted regular staff training sessions on best practices in customer engagement, improving overall team performance and communication skills.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Met with clients to understand needs and develop proactive solutions.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Trained pet care associates and cashiers
- Responsible for overall health and safety of animals in our facility
Education
High School Diploma - General Studies
Rosemount High School
Rosemount, MN06.2021
Skills
- Creative mindset
- Customer segmentation
- Event coordination
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Team leadership
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Staff training and development
- Product knowledge
- Client relations
- Customer relationship management
- Staff supervision
- Time management abilities
Timeline
Customer Engagement Manager
Petsmart
04.2021 - Current
High School Diploma - General Studies
Rosemount High School
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