Summary
Overview
Work History
Education
Skills
Timeline
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Riley Milton

Monrovia

Summary

Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.

Overview

3
3
years of professional experience

Work History

Patient Service Representative

SOUTHSIDE OBGYN- Mooresville
11.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Used ECW to schedule appointments.

Mental Health Technician

Hendricks Behavioral Hospital
05.2023 - 10.2023
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.

Patient Care Technician

Senior Check-In
05.2022 - 05.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.

Education

Associate of Science - Nursing

South College
Knoxville, TN
05-2027

High School Diploma -

Monrovia High School
Monrovia, IN
05-2022

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Patient confidentiality
  • Medical terminology
  • Medical insurance
  • Eligibility determination

Timeline

Patient Service Representative

SOUTHSIDE OBGYN- Mooresville
11.2023 - Current

Mental Health Technician

Hendricks Behavioral Hospital
05.2023 - 10.2023

Patient Care Technician

Senior Check-In
05.2022 - 05.2023

Associate of Science - Nursing

South College

High School Diploma -

Monrovia High School

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Riley Milton