Riley Milton
Monrovia,IN
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in ECW and EPIC software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Axia Women's Health
02.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Use ECW to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Mental Health Technician
Hendricks Behavioral Hospital
01.2023 - 02.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Caregiver
Senior Check-in
05.2022 - 01.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Bachelor Of Science In - Nursing
South College
Core 40 Diploma -
Monrovia High School
Monrovia, IN05.2022
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Healthcare industry understanding
- Phone and Email Etiquette
- Problem-Solving
- Multitasking and Organization
- Quality Assurance
- Team Leadership
- Reliability and Dedication
- Calm and Effective Under Pressure
- Multi-Line Telephone Systems
- Family Assistance
Additional Information
- CPI Certified.
- ALS Certified.
Timeline
Patient Service Representative
Axia Women's Health
02.2024 - Current
Mental Health Technician
Hendricks Behavioral Hospital
01.2023 - 02.2024
Caregiver
Senior Check-in
05.2022 - 01.2023
Bachelor Of Science In - Nursing
South College
Core 40 Diploma -
Monrovia High School
Similar Profiles
Emily McGlincheyEmily McGlinchey
Patient Service Representative at Axia Women's HealthPatient Service Representative at Axia Women's Health
Caitlyn TorresCaitlyn Torres
Learning and Training Specialist at Axia Women's HealthLearning and Training Specialist at Axia Women's Health
Tea SabinTea Sabin
Associate at Axia Women's HealthAssociate at Axia Women's Health
Autumn JohnsonAutumn Johnson
Certified Medical Assistant at Axia Women's HealthCertified Medical Assistant at Axia Women's Health
Heather StaderHeather Stader
Executive Assistant III & Manager of Administrative Services at MedxcelExecutive Assistant III & Manager of Administrative Services at Medxcel