Riley Milton
Monrovia,IN
Summary
Dedicated healthcare professional with experience at Hendricks Behavioral Hospital, excelling in patient care and team collaboration. Demonstrated expertise in medical terminology and patient education, enhancing patient satisfaction and care efficiency. Proven ability to manage multiple tasks, showcasing outstanding organizational skills and a commitment to improving patient outcomes.
Overview
3
3
years of professional experience
Work History
Patient Services Representative
SOUTHSIDE OBGYN
Mooresville, IN
02.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Mental Health Technician
Hendricks Behavioral Hospital
Plainfield, IN
05.2023 - 01.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Patient Care Technician
Senior Check-in
Fishers, IN
05.2022 - 05.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Associate Degree In Nursing -
South College
Indianapolis, INSkills
- Insurance verification
- Patient registration
- Medical terminology
- Patient education
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
Timeline
Patient Services Representative
SOUTHSIDE OBGYN
02.2024 - Current
Mental Health Technician
Hendricks Behavioral Hospital
05.2023 - 01.2024
Patient Care Technician
Senior Check-in
05.2022 - 05.2023
Associate Degree In Nursing -
South College