Summary
Overview
Work History
Education
Skills
Timeline
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Riley Mingo

Wallingford,CT

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the fuel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Experienced with customer interactions and dispatch coordination. Utilizes problem-solving skills to ensure smooth operations. Track record of effective communication and timely service delivery.

Overview

6
6
years of professional experience

Work History

Accounting Tech I

Petro Marine Services
02.2023 - 05.2025
  • Educated customers about billing, payment processing and support policies and procedures.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Facilitated smoother financial month-end close, rigorously adhering to deadlines and checklists.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

House and Pet Sitter

Deena Hansen
06.2023 - 02.2025
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Communicated with homeowner via phone or text.
  • Enhanced the comfort of pets during their owner''s absence by adapting to each animal''s routine and preferences.

Barista Supervisor

Highliner Coffee
08.2019 - 07.2022
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained and supervised barista workers to maintain and uphold store policies.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation and thorough cleanliness and sanitation of space.
  • Served customers quickly and efficiently and created strategies to prevent delays.

Shore Support

Alaskan Dream Cruises
04.2019 - 09.2019
  • Transported guests to tours, hospitality room and designated cruise ship according to determined schedule.
  • Transported guests to and from destinations with safety and efficiency.
  • Provided solutions to concerns guests had regarding their needs and desires to fulfill their "trip of a lifetime."
  • Created and maintained a strict schedule when greeting and transporting guests to and from their scheduled flights and set accomodations.
  • Provided guests with historical facts as well as fun facts to keep guests entertained.

Education

No Degree - Petroleum Engineering

Texas Tech University
Lubbock, TX

Skills

  • Bank Deposits/Change Requests
  • Product Recommendations
  • POS Systems
  • Store Opening and Closing
  • Workflow Optimization
  • Customer Preferences
  • Conflict resolution
  • Customer Service
  • Attention to Detail
  • Adaptability
  • Strong problem solver
  • Administrative support
  • Time management
  • Bookkeeping
  • Dispatching experience
  • Multitasking Abilities

Timeline

House and Pet Sitter

Deena Hansen
06.2023 - 02.2025

Accounting Tech I

Petro Marine Services
02.2023 - 05.2025

Barista Supervisor

Highliner Coffee
08.2019 - 07.2022

Shore Support

Alaskan Dream Cruises
04.2019 - 09.2019

No Degree - Petroleum Engineering

Texas Tech University

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