Riley Nathan
Marina Del Rey,CA
Summary
Dedicated and hardworking with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining operations protocols. Successful at high volume dining times while meeting all needs of the customer and consistently upholding professional standards.
Cheerful server , knowledgeable about greeting, seating and guiding guests to tables at busy restaurant, order taking, food running. Addressing guest requests and complaints as promptly as possible. Energetic and punctual individual committed to highest quality of service.
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Focused waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering several-year background providing high-quality service to customers.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Waitress
Killer Shrimp LLC.
Marina Del Rey, CA
07.2022 - Current
- Assisted in seating guests at tables or booths.
- Bussed tables as needed during peak hours.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers through friendly conversation.
- Performed basic math calculations when computing bills for customers' meals.
- Processed payments accurately using cash registers or POS systems.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Presented food and beverages to guests at tables.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Hostess
Del Frisco's Grille
Santa Monica, CA
04.2022 - 05.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Maintained a clean and organized dining area.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Took beverage orders and served drinks during peak meal times.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Monitored dining room activity to ensure compliance with health regulations.
- ****closed due to bankruptcy****
Hostess
Cheesecake Factory Inc
Marina Del Rey, CA
08.2020 - 04.2022
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Built positive relationships with other front-of-house and kitchen staff.
- Took beverage orders and served drinks during peak meal times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered telephone to provide dining information and take reservations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
Education
International Business Economics - Sales And Distribution
University of Johannesburg
Johannesburg, South Africa 03.2020
High School Diploma -
King David High School
Johannesburg, South Africa 11.2017
Skills
- Menu memorization
- Table Bussing
- Special dietary requirements
- Price memorization
- Table setting arrangements
- Dining customer service
- Service prioritization
- Safe food handling
- Flexible schedule
- Effective customer upselling
- Order Accuracy
- Food safety understanding
- Tableside Service
- Point of Sale (POS) system operations
- High-volume dining
Timeline
Waitress
Killer Shrimp LLC.
07.2022 - Current
Hostess
Del Frisco's Grille
04.2022 - 05.2022
Hostess
Cheesecake Factory Inc
08.2020 - 04.2022
International Business Economics - Sales And Distribution
University of Johannesburg
High School Diploma -
King David High School