Riley Niver
United States Post Office
Mount Pleasant,MI
9
years of professional experience
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Work History
Rural Carrier Associate
2 Years 1 Month- Delivered efficient mail and package distribution across designated rural routes. Often delivering several hundred packages during peak season.
- Maintained accurate records of deliveries, ensuring compliance with postal regulations.
- Operated delivery vehicles while adhering to safety protocols and traffic laws.
- Assisted in training new associates on operational procedures and best practices.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
Direct Service Provider
5 Years 1 Month- Advocated on behalf of clients by communicating their needs to ensure the highest quality of care.
- Supported ADLs, including assistance with hygiene and bathing.
- Managed multiple medications for clients by setting reminders to increase the effectiveness of medication delivery.
- Managed medication schedules for clients by setting reminders, ensuring timely administration and adherence.
- Guided clients in self-care strategies tailored to their disabilities, enhancing their independence and bodily autonomy.
- Provided companionship throughout the day, engaging clients in conversation and activities.
Cashier
7 Months- Processed cash register transactions, ensuring accurate input of product costs and prompt change distribution.
- Adhered to all cash handling policies and procedures.
- Addressed customer complaints by actively listening and providing appropriate solutions. by customers and issued credits for returned merchandise.
- Utilized suggestive selling techniques to promote new market products, increasing customer engagement.
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.
- Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador.
Food Clerk
1 Year- Helped management solve customer concerns with proactive approaches based on retail knowledge.
- Solved complaints by customers and issued credits for returned merchandise.
- Collaborated with management to address customer concerns using proactive strategies based on retail knowledge.
- Resolved customer issues efficiently to maintain positive relationships. by customers and issued credits for returned merchandise.
- Boosted team success by working well with all members and cross-training in different positions and departments.
- Built rapport with customers to enhance their shopping experience. and built connections using a positive, upbeat attitude.
Education
Associates of Liberal Arts - Performance Art
- Minor in psychology.
- Dean's List Honoree, six semesters.
- Member, Dungeons and Dragons.
- Member, Cros-Lex Drama Club.
- Volunteer, Barn Theatre.
- GPA: 3.6
Data Analytics Professional Certificate - Data Analytics
Skills
Record keeping
Technology proficiency
Reliability and punctuality
Office administration
Customer service
Verbal and written communication
Calendar management
Complex Problem-solving
Spreadsheet management
Interoffice communications
Timeline
Rural Carrier Associate
United States Post Office
07.2024 - CurrentRead More
Direct Service Provider
McBride Quality Care
06.2019 - 07.2024Read More
Cashier
Target
11.2018 - 06.2019Read More
Food Clerk
Meijer
11.2017 - 11.2018Read More
Saint Clair Community College
Associates of Liberal Arts from Performance Art
Read More
Coursera
Data Analytics Professional Certificate from Data Analytics
Read More