Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Riley Philage

Pittsburgh,PA

Summary

I am a fifteen year old entering 10th grade this fall. I play baseball for my school and for a travel team. I am also a singer and have had major roles in many musicals. I play the standup bass for my school's Chamber Orchestra. I am a member of the National Honor Society as well as Spanish Honor Society and have won Distinguished Honor Awards through my school as well as being an avid reader.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Chick-fil-A
05.2023 - Current
  • Recently celebrated my one year anniversary here
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Increased guest return rate through personable interactions and genuine interest in their dining preferences.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Volunteer

Bethel Park Interact Club
10.2021 - Current
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Used strong interpersonal communication skills to convey information to others.
  • Coordinated and managed volunteer activities for community service projects.
  • Represented organization positively and professionally while providing community with much-needed services.

Leadership Intern

Camp Invention
07.2021 - Current
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Education

Bethel Park School District
06.2027

Skills

  • Training and mentoring
  • Strong communication skills
  • Customer service
  • Complaint Handling
  • Taking initiative
  • Strong Work Ethic
  • Team player attitude
  • Positive demeanor

Accomplishments

    I am a member of the National Honor Society and I currently take two science classes and AP math two grades up. I placed third in a local math competition called Calcu-Solve in 2019, and I won the same competition in 2021. I take Spanish at the high school and am a member of Spanish Honors Society. I won the WQED Writer's Contest when I was in second grade and I am a published author. I play the standup bass in orchestra and have played lead rolls in musicals such as Annie, Rudolph the Red Nosed Reindeer, and High School Musical. I have been nominated and won awards through my school such as a Distinguished Honors Award and the American Legion. Lastly, I was inducted into into the Bethel Park Interact Club last year. Further, I play baseball in two well-known and well decorated programs as a catcher and third baseman.

Timeline

Front of House Employee

Chick-fil-A
05.2023 - Current

Volunteer

Bethel Park Interact Club
10.2021 - Current

Leadership Intern

Camp Invention
07.2021 - Current

Bethel Park School District

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Riley Philage