Zach Lathrum
Johnston,IA
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Chick-fil-A
Johnston, IA
12.2023 - Current
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Assisted with seating arrangements to ensure comfortability for guests.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Checked food quality regularly before serving it to customers.
- Resolved any customer complaints or issues promptly with professionalism.
- Adhered to all health code regulations when handling food items or beverages.
Cook
Indianola Country Club
Indianola, IA
06.2020 - 09.2023
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Adhered to food safety standards when storing and preparing foods.
- Supervised and trained kitchen staff on proper preparation techniques.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Planned menus based on customer preferences, nutritional value and budget constraints.
Education
High School Diploma -
Iowa State University
Ames, IA05-2028
Skills
- First Aid Training
- Strong Work Ethic
- Training and mentoring
- Team Collaboration
- Spreadsheets
- Customer Relations
Timeline
Front of House Employee
Chick-fil-A
12.2023 - Current
Cook
Indianola Country Club
06.2020 - 09.2023
High School Diploma -
Iowa State University
Other Contact Info
Phone: (515)-491-1336
Email: zachlathrum@gmail.com
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