Riley Reuss
Bay Village,OH
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server/Cocktail Bartender
PJ Mcintyres
02.2024 - Current
- Delivered exceptional customer service in high-volume restaurant environment.
- Collaborated with kitchen staff to ensure timely and accurate food orders.
- Trained new servers on menu items and service protocols.
- Managed customer inquiries and resolved complaints effectively.
- Maintained cleanliness and organization of dining area throughout shifts.
- Monitored table turnover rates to optimize seating arrangements during peak hours.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Assistant Manager
Journeys Shoes
07.2020 - 09.2023
- Supervised daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored new team members on sales techniques and product knowledge.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Implemented visual merchandising standards to enhance store presentation and drive sales.
- Coordinated weekly staff schedules to maintain operational efficiency during peak hours.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
Restaurant Hostess
Burntwood Tavern
10.2018 - 07.2021
- Greeted and seated guests, ensuring timely service and a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Coordinated with kitchen and waitstaff to streamline guest flow during peak hours.
- Trained new host staff on customer service protocols and operational procedures.
- Assisted management in organizing special events, enhancing venue utilization strategies.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
High School Diploma -
Bay High School
Bay Village, OHSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Service prioritization
- Sales techniques
- Task prioritization
Timeline
Server/Cocktail Bartender
PJ Mcintyres
02.2024 - Current
Assistant Manager
Journeys Shoes
07.2020 - 09.2023
Restaurant Hostess
Burntwood Tavern
10.2018 - 07.2021
High School Diploma -
Bay High School