Riley Riebel
Melissa
Summary
Proactive leader dedicated to employee training and continuous improvement. Experienced in cultivating positivity in challenging environments, facilitating communication, and driving team productivity. Eager to develop and advance professionally into a more challenging position.
Overview
3
3
years of professional experience
Work History
Shift Manager
El Pollo Loco
12.2025 - Current
- Cultivated positivity amid challenging circumstances for business
- Maintained poise during pressure-filled and escalated customer service interactions, securing positive outcomes for customers
- Facilitated communication channels among front-line staff and management, resulting in improved efficiency.
- Facilitated high levels of productivity among employees and task engagement while promoting workplace happiness.
- Mentored crew members to elevate performance and encourage greater work efficiency.
Shift Manager
Birdcall
02.2025 - 12.2025
- Oversaw daily operations to streamline workflow and guarantee exceptional service standards.
- Trained and supported team members in mastering product knowledge and delivering exceptional customer service.
- Promoted a positive work environment through open communication and constructive feedback.
- Inspired crew members to elevate performance in positions through exemplary leadership
- Guided crew members in optimizing performance and fostering motivation for increased efficiency.
- Worked alongside leadership to create initiatives aimed at boosting customer satisfaction ratings and employee satisfaction
Line Cook
Buffalo Wild Wings
09.2023 - 11.2024
- Prepared food items like meats and poultry for next patrons to avoid shortages
- Streamlined inventory management to minimize waste and enhance ingredient utilization.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Mentored junior cooks on effective cooking methods, ensuring compliance with safety standards and promoting kitchen etiquette to cultivate a supportive workplace.
- Analyzed peak hour line dynamics to strategically adjust employee placements, enhancing customer flow.
Education
Business Administration And Management
Collin County Community College
McKinney05-2027
Skills
- Cash handling
- Continuous improvement
- Customer service focus
- Employee training
- Inventory controls
- Supply ordering
- Staff motivation
- Team development
- Mentoring and coaching
Timeline
Shift Manager
El Pollo Loco
12.2025 - Current
Shift Manager
Birdcall
02.2025 - 12.2025
Line Cook
Buffalo Wild Wings
09.2023 - 11.2024
Business Administration And Management
Collin County Community College