Riley Shedd
Frisco,TX
Summary
Dynamic server trainer with a proven track record at Texas Roadhouse, excelling in upselling strategies and exceptional communication. Developed training materials that enhanced onboarding efficiency and fostered customer loyalty, while ensuring food safety compliance and maintaining high-quality service standards. Recognized for resolving customer concerns promptly, contributing to a positive dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Trainer
Texas Roadhouse
05.2024 - Current
- Trained new servers on menu knowledge and customer service standards
- Implemented food safety protocols to ensure compliance and quality
- Assisted in developing training materials for effective onboarding
- Monitored service efficiency to improve team performance
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Host/Server
Olive Garden
02.2023 - 05.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists effectively, optimizing table turnover during peak hours.
- Assisted servers with drink orders, enhancing overall service efficiency.
- Communicated special requests to kitchen staff to accommodate guest needs.
- Trained new hosts on customer service protocols and seating procedures.
- Monitored dining area cleanliness, maintaining high standards of hygiene and presentation.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Completed daily side work and opening and closing duties without fail.
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Fostered a positive team atmosphere through effective communication and cooperation with colleagues.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Cashier
McAlister's Deli
10.2022 - 12.2022
- Processed customer transactions efficiently using POS system
- Ensured accurate cash handling and balance at end of shifts
- Provided exceptional customer service, addressing inquiries and resolving issues
- Assisted in training new cashiers on operational procedures and best practices
- Maintained cleanliness and organization of checkout area to enhance customer experience
- Implemented upselling techniques, increasing average transaction value
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Team Member
Hawaiian Bros
03.2022 - 10.2022
- Assisted in food preparation and assembly, ensuring adherence to quality standards.
- Maintained cleanliness and organization of workstations to promote efficiency.
- Collaborated with team members to streamline service processes during peak hours.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented best practices for food handling, contributing to a safe dining environment.
- Coordinated with kitchen staff to ensure timely order fulfillment and accuracy.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Heritage High School
Frisco, TX05-2024
Skills
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- Upselling strategies
- POS system proficiency
- Safe handling procedures
- Cash handling
- Tableside service
- Food safety compliance
- Exceptional communication
- Quality control
- Order management
- Company policies
- Food running skills
- Food quality standards
- Dining area maintenance
Certification
CPR and First Aid Certified
Food Handlers
TABC Certification
Timeline
Server Trainer
Texas Roadhouse
05.2024 - Current
Host/Server
Olive Garden
02.2023 - 05.2024
Cashier
McAlister's Deli
10.2022 - 12.2022
Team Member
Hawaiian Bros
03.2022 - 10.2022
High School Diploma -
Heritage High School