Riley Smith
Palm Coast,FL
Summary
Dynamic professional with extensive experience in customer service and employee training. Skilled in decision-making and adaptable in high-pressure situations, fostering team collaboration to achieve operational excellence and boost sales.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
RaceTrac
Palm Coast, FL
06.2024 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained team members on operational procedures and safety protocols to enhance performance.
- Monitored inventory levels, placing orders to maintain stock availability and minimize shortages.
- Implemented promotional strategies to drive sales during peak hours and increase customer engagement.
Navy Reserves
Department Of Defence
Jacksonville, FL
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Hornell Jr. Sr. High School
Hornell, NYSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff training and onboarding
- Delegating work
- Training and mentoring
- Handling customer complaints
- Accurate money handling
Certification
- CPPA Training - Feb 2024 - May 2024
Timeline
Shift Manager
RaceTrac
06.2024 - Current
Navy Reserves
Department Of Defence
06.2023 - Current
High School Diploma -
Hornell Jr. Sr. High School