Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Splinter

Rapid City,SD

Summary

Proven achiever at Synchrony, adept in relationship building and analytical thinking, I excelled as a Senior Representative, Underwriter, and Customer Service Representative. With a knack for problem-solving and a professional telephone demeanor, I significantly enhanced customer loyalty and was recognized as a top performer, showcasing my ability to manage high-volume workloads with precision.

Overview

3
3
years of professional experience

Work History

Senior Representative, Underwriter

Synchrony
Rapid City, SD
09.2022 - Current
  • Provide on the spot training for installment dealers on all aspects of the programs.
  • $80,000 lending authority
  • Review credit applications and relay credit decisions to secured installment & revolving merchants.
  • Assist dealers with troubleshooting and navigating Business Center.
  • Assist dealers with contracting and application issues.
  • Top performer February 2024 and April 2024.
  • Managed high-volume workload while maintaining strong attention to detail and accuracy.

Customer Service Representative

Synchrony
Rapid City, SD
02.2021 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

West Potomac High School
Alexandria, VA
06.2004

Skills

  • Relationship Building
  • Customer rapport
  • Telephone Etiquette
  • Customer Support
  • Systems and software expertise
  • Analytical Thinking
  • Active Listening
  • Problem-solving abilities
  • Professional telephone demeanor
  • Account Management

Timeline

Senior Representative, Underwriter

Synchrony
09.2022 - Current

Customer Service Representative

Synchrony
02.2021 - 09.2022

High School Diploma -

West Potomac High School
Riley Splinter