Riley Williamson
Mission Viejo,CA
Summary
Highly motivated and performance- driven Customer Service Supervisor with 2 years of experience leading teams, improving performance, and perfecting problem solving skills.
Overview
10
10
years of professional experience
Work History
Guest Service Team Leader
Susie Cakes
Laguna Niguel, California
08.2022 - 08.2024
- Ensured compliance with health and safety regulations as well as company policies and procedures.
- Lead in training programs across the country that reduced error rates, improved service offerings, and achieved company initiatives
- Maintained up-to-date knowledge of restaurant services, special events,
- promotions and pricing structures.
- Maintained weekly and monthly inventory
- Set daily and weekly objective goals for staff
Server
Islands Restaurant
Mission Viejo, California
07.2022 - 02.2023
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Routinely set up Cash and Debit payments with the use of Point of Service terminal
Cocktail Server
El Torito Restaurants
Dana Point, California
03.2021 - 06.2022
- Memorized food and drink menus
- Ran food and drink orders
- Followed recipe standards to make proprietary alcoholic beverages
Server
Buffalo Wild Wings
Mission Viejo, California
07.2019 - 02.2021
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responsible cash handling
Team Member
See's Candies
Mission Viejo, California
03.2016 - 06.2018
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Organized inventory shelves for easy access and maintenance of stock levels.
Cashier
Haagen Dazs
Miss, CA
12.2014 - 02.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed all cash and debit payments
Education
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06-2018
Skills
- Sales Driven
- Team Management
- Guest Engagement
- Team player
- Conflict & Complaint resolution
- Billing & Payment processing
- Time management
- Conflict resolution
- Courteous Phone Demeanor
- Detail Oriented
- Critical Thinking
- Guest accommodation
Certifications
- Servsafe Food Handler’s Permit
- Servsafe ABC/RBS Certified
Timeline
Guest Service Team Leader
Susie Cakes
08.2022 - 08.2024
Server
Islands Restaurant
07.2022 - 02.2023
Cocktail Server
El Torito Restaurants
03.2021 - 06.2022
Server
Buffalo Wild Wings
07.2019 - 02.2021
Team Member
See's Candies
03.2016 - 06.2018
Cashier
Haagen Dazs
12.2014 - 02.2016
High School Diploma -
Capistrano Valley High School