Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Wong

Petaluma,CA

Summary

Experienced candidate well-versed in the hospitality industry. Proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the restaurants. Adept at multitasking a variety of tasks such as taking orders, stocking supplies, and cashing out customers. Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

Overview

4
4
years of professional experience

Work History

RESTAURANT TEAM MEMBER, Bagels
01.2019 - 11.2022
  • Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.
  • Monitored food and beverage levels to satisfy customer needs.
  • Processed payments and completed register transactions accurately.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Resolved customer complaints and inquiries in a timely manner.
  • Assisted with training of new staff members.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.

TEAM MEMBER

Rubios Coastal Grill
06.2018 - 01.2019
  • Communicated effectively with customers, supervisors, and team members.
  • Arrived on time for shifts and adhered to company dress code guidelines.
  • Counted money in cash drawers and communicated correct amounts to supervisors for reports.
  • Provided excellent customer service through solving problems and answering questions.
  • Trained new team members on company policies and procedures.

Education

HIGH SCHOOL DIPLOMA -

Casa Grande High School
Petaluma, CALIFORNIA

Skills

  • Cleaning And Sanitizing
  • Food Safety Procedures
  • Sandwich Assembly
  • Taking Orders
  • Email And Phone Orders
  • Guest Relations
  • Washing And Storing Dishes
  • Customer Needs Assessments

Timeline

RESTAURANT TEAM MEMBER, Bagels
01.2019 - 11.2022

TEAM MEMBER

Rubios Coastal Grill
06.2018 - 01.2019

HIGH SCHOOL DIPLOMA -

Casa Grande High School
Riley Wong