Host/Server
- Satisfied customers by topping off drinks and offering condiments, napkins and other items..
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs and bussed dishes to allow for quick setups to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to manager, and served replacement items.
- Displayed enthusiasm and knowledge about restaurant's menu and products as well as promoting desserts, appetizers and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures
- Completed cleaning duties before and after shifts by sweeping floors, vacuuming carpet and tidying up server stations and restocking supplies
- Greeted guests and escort them to assigned dining area and present menus or gather information to seat groups or place on waitlist.