Lania Stewart
Sterling,VA
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
3
3
years of professional experience
Work History
Host/Server
Olive Garden
05.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Crew Member
Chickfila
11.2020 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Ropes Course Monitor
Summit Ropes
05.2023 - 06.2023
- Maintained high levels of vigilance while monitoring multiple patients simultaneously, ensuring prompt identification of any changes in condition.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Provided mental, emotional, and physical support to children with special needs using positive reinforcement.
- Trained guests to effectively use the equipment for the course.
Crew Member
McDonald's
10.2022 - 04.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Accurately operated cash register to process customer payments.
Education
Cinema
Virginia Tech
Blacksburg, VACinema/Computer Science
Northern Virginia Community College
Annandale, VA05.2025
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Adaptable to change
- Exceptional communication
- POS Software
- Seating arrangements
- Greeting guests
- Cleaning and sanitation
- Phone Etiquette
- Table Bussing
- Guest Seating
- Menu Memorization
- Customer-Oriented
Timeline
Host/Server
Olive Garden
05.2023 - Current
Ropes Course Monitor
Summit Ropes
05.2023 - 06.2023
Crew Member
McDonald's
10.2022 - 04.2023
Crew Member
Chickfila
11.2020 - 08.2023
Cinema
Virginia Tech
Cinema/Computer Science
Northern Virginia Community College