Stefan Stefanov
Cincinnati,OH
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction significantly at Aroma Sushi by mastering menu memorization and waitlist management. Adept in both customer service and effective time management, my ability to seamlessly multitask has consistently improved team collaboration and service delivery. Constantly trying to outdo myself everyday, I strive to make my colleges work harder.
Overview
4
4
years of professional experience
Work History
Host/Server
Aroma Sushi
09.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host/Server/Cashier
McAlister's Deli
07.2022 - 06.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier/Line Worker
Hyde Park Fine Meats And Seafood
08.2020 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Walnut Hills High School
Cincinnati, OH05.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Up-selling techniques
- Hospitality service expertise
- Menu Memorization
- Wait List Management
- Food Running
Fishing
Just a recreational activity for a fun time. Good for the soul.
Languages
Bulgarian
Native or Bilingual
Timeline
Host/Server
Aroma Sushi
09.2023 - Current
Host/Server/Cashier
McAlister's Deli
07.2022 - 06.2023
Cashier/Line Worker
Hyde Park Fine Meats And Seafood
08.2020 - 05.2022
High School Diploma -
Walnut Hills High School
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