Summary
Overview
Work History
Education
Skills
Timeline
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Riley Jo Bivens

Lempster,NH

Summary

Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Excellent communication, planning and problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Client Success Manager

Campaign Inbox
07.2022 - 01.2024
  • Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
  • Streamlined communication between clients and internal teams for smoother project execution.
  • Analyzed client feedback to identify areas of improvement for product offerings and services.
  • Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
  • Implemented efficient processes for tracking client interactions, improving overall organization and response times.

Account Executive

Caledon Virtual
08.2021 - 06.2022
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.

Virtual Marketing Assistant

Righters Group
09.2020 - 05.2021
  • Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
  • Assisted in growing customer database through lead generation tactics like landing page optimization or targeted online advertising campaigns.
  • Enhanced overall marketing strategy by providing detailed reports on campaign performance and recommending data-driven adjustments for improvement.

Education

Bachelors, Political Science

Skills

  • Telephone Etiquette
  • Sales Support
  • Project Management
  • Account Oversight
  • Troubleshooting
  • Risk Mitigation
  • Marketing Tools
  • Deadline-Oriented
  • Business Operations Knowledge
  • Client Relationship Management
  • Performance Goals
  • Business Analytics

Timeline

Client Success Manager

Campaign Inbox
07.2022 - 01.2024

Account Executive

Caledon Virtual
08.2021 - 06.2022

Virtual Marketing Assistant

Righters Group
09.2020 - 05.2021

Bachelors, Political Science

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Riley Jo Bivens