Summary
Overview
Work History
Education
Skills
References
Activities
Languages
Affiliations
References
Timeline
Generic

Riley Rapp

Grand Rapids,MI

Summary

Friendly Cosmetologist with excellent time management and active listening skills. Offering innovative solutions to unique client needs, and success at comprehensive hair care. Skilled at selling products while personalizing client treatment.

Overview

6
6
years of professional experience

Work History

Accounts Payable and Receivable Manager

Infiniti of Grand Rapids
Grand Rapids, Michigan
09.2022 - Current
  • Assisted customers with inquiries and concerns to ensure prompt resolution.
  • Greeted and assisted customers upon arrival at the dealership.
  • Assisted in inventory management of promotional materials and supplies.
  • Managed phone calls and efficiently transferred to appropriate departments.
  • Organized and maintained filing systems for improved document retrieval.
  • Managed end-to-end accounts payable processes for efficient vendor payments.
  • Oversaw accounts receivable functions to ensure timely customer invoicing.
  • Responded promptly to customer inquiries regarding their accounts status.

Manager

Reno’s East
East Lansing, Michigan
03.2023 - 08.2024
  • Oversaw management of 45+ employees to ensure operational efficiency.
  • Supervised daily operations to ensure team efficiency and service quality.
  • Trained staff on customer service protocols and product knowledge standards.
  • Resolved customer complaints to maintain satisfaction and loyalty standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated large-scale parties and events, enhancing guest experiences.
  • Executed comprehensive management duties including scheduling and problem-solving.
  • Managed customer service operations to maintain high satisfaction levels.

Sales Associate

Spartina 449
Savannah, Georgia
03.2022 - 09.2022
  • I worked with customers and was a personal stylist for VIP customers.
  • Assisted customers with product selection and provided personalized recommendations.
  • Maintained inventory levels by restocking shelves and organizing displays.
  • Collaborated with team members to create visually appealing merchandise displays.
  • Handled customer inquiries and resolved issues efficiently and courteously.

Manager

Jersey Junction Ice Cream Parlor
East Grand Rapids, MI
03.2020 - 09.2021
  • Executed all closing duties while managing employees effectively.
  • Supervised daily operations to ensure team efficiency and service quality.
  • Operated register to handle customer transactions efficiently.
  • Performed floor duties, including scooping ice cream for patrons.

Hostess, Waitress & Bartender

Jose Babushkas Restaurant
05.2019 - 08.2021
  • Answered phone calls, and booked reservations.
  • Maintained cleanliness and organization of the front-of-house area.
  • Provided excellent customer service to enhance guest dining experiences.
  • Took and processed food and beverage orders accurately and promptly.
  • Assisted in training new staff on restaurant procedures and service standards.

Customer Service

Mary Free Bed Rehabilitation Hospital
12.2020 - 06.2021
  • Executed mail and package delivery to patient rooms efficiently.
  • Provided personalized customer service to ensure satisfaction.
  • Escorted visitors to patient rooms while ensuring proper check-in of new patients.
  • Maintained organized reception area and ensured cleanliness.

Education

Cosmetology - Cosmetology

Douglas J Aveda Institute
Grand Rapids, MI
12.2025

High School -

East Grand Rapids High School
East Grand Rapids, MI
01.2020

Some College (No Degree) - Fashion Marketing

Savannah College of Art And Design
Savannah, GA

Skills

  • Customer service expertise
  • Event coordination
  • Time management
  • Organizational skills
  • CPR and ServSafe certification
  • Reliability and problem solving
  • Employee training
  • Personal styling
  • Invoice processing
  • Cosmetology techniques
  • Visual merchandising
  • Communication skills
  • Relationship building
  • Scheduling appointments

References

Available upon request

Activities

  • Young Life and Wyldlife leader for middle and high school kids (4 years)
  • Young Americans camp leader
  • Volunteering for Kids Food Basket
  • Nanny/babysitter
  • Managed social media accounts for multiple businesses & experience using Canva & Adobe

Languages

English
Native/ Bilingual
Spanish
Limited

Affiliations

  • Volunteer at YoungLives for teen moms
  • Babysit and Dogsit for multiple families
  • Participate in choir and vocal lessons
  • I enjoy fashion and creating different looks

References

References available upon request.

Timeline

Manager

Reno’s East
03.2023 - 08.2024

Accounts Payable and Receivable Manager

Infiniti of Grand Rapids
09.2022 - Current

Sales Associate

Spartina 449
03.2022 - 09.2022

Customer Service

Mary Free Bed Rehabilitation Hospital
12.2020 - 06.2021

Manager

Jersey Junction Ice Cream Parlor
03.2020 - 09.2021

Hostess, Waitress & Bartender

Jose Babushkas Restaurant
05.2019 - 08.2021

Cosmetology - Cosmetology

Douglas J Aveda Institute

High School -

East Grand Rapids High School

Some College (No Degree) - Fashion Marketing

Savannah College of Art And Design

Similar Profiles

CREATE PROFILE