Riley Rose Smothers
Cedar Park,TX
Summary
Dynamic professional with exceptional guest experience in hospitality, retail, and public relations with proven ability to foster strong relationships and create memorable moments. Detail-oriented team player committed to delivering seamless experiences and driving operational excellence!
Overview
2026
2026
years of professional experience
Work History
Front Office Host
Thompson Hotels, by Hyatt
05.2025 - Current
- Handle check-ins, check-outs, reservations, and billing efficiently
- PBX operations for multi-line calls, message routing, and inputting traces
- Communicate with multiple departments to resolve guest issues and ensure guest satisfaction
Trivia Master (Part-Time)
King Trivia
09.2024 - Current
- Host pub-style trivia once a week, engaging participants and keeping games running smooth and lively
- Manage game flow and efficient scorekeeping through game-specific software
Team Member
Target
2019 - 2025
- Lead trainer for all new hires in the style & beauty departments
- Worked across multiple departments by stocking & merchandising as well as processing purchases, returns, and online orders
- Assisted guests with all need and inquires, ensuring positive and seamless shopping experiences
Account Coordinator
TriplePoint PR
2023 - 2024
- Built media lists, managed press release distribution, and pitched story ideas to reporters for clients like The Pokémon Company International, SEGA Europe, and Blizzard.
- Supported client meetings and consistently fostered strong client & media relationships
Education
Bachelor of Arts - Creative Writing
Chapman University
Orange, CA01-2022
High School Diploma -
Sonoma Academy
Santa Rosa, CA01-2014
Skills
- Guest relations
- Phone and email etiquette
- Reservation management
- Property management systems such as Colleague Advantage and Opera
- Invoicing and billing
- Teamwork and collaboration
- Detail-oriented
- Intermediate Spanish
Timeline
Front Office Host
Thompson Hotels, by Hyatt
05.2025 - Current
Trivia Master (Part-Time)
King Trivia
09.2024 - Current
Team Member
Target
2019 - 2025
Account Coordinator
TriplePoint PR
2023 - 2024
Bachelor of Arts - Creative Writing
Chapman University
High School Diploma -
Sonoma Academy