HAYLEY SAIGE TEJEDA
Orlando,FL
Summary
Meticulous Customer Service Professional with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
4
4
years of professional experience
Work History
FRONT OFFICE HOST
HYATT REGENCY ORLANDO INTERNATIONAL AIRPORT
04.2022 - Current
- Manage reservations efficiently to accommodate reservations and walk-in guests to reduce wait times.
- Coordinate and schedule guest reservations for large groups.
- Enhance customer satisfaction by providing efficient and professional front desk services.
- Streamline office operations for improved productivity with effective organization and communication skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answer questions and address, resolve, or escalate issues to management personnel to satisfy customers.
BRAND AMBASSADOR
AMERICAN EAGLE OUTFITTERS
04.2020 - 04.2022
- Trained, coached, and mentored new sales associates for maximum performance
- Directed and led the front end, kept store presentable and up to standard
- Organized team building activities to boost team relations and morale.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL05.2024
Associate of Arts - Psychology
Valencia College
Orlando, FL05.2021
Skills
- Proficient in Microsoft Suite
- Multi-Line Phone Systems
- Customer Service
- Guest Reception
- Reservation Processing
- Payment Handling
- Organizational Skills
- Attention to Detail
- Administrative Support
Timeline
FRONT OFFICE HOST
HYATT REGENCY ORLANDO INTERNATIONAL AIRPORT
04.2022 - Current
BRAND AMBASSADOR
AMERICAN EAGLE OUTFITTERS
04.2020 - 04.2022
Bachelor of Science - Psychology
University of Central Florida
Associate of Arts - Psychology
Valencia College
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