Riley Ruiz
Saugus Union School District
Santa Clarita,CA
6
years of professional experience
Detail-oriented and technically proficient IT Support Specialist with experience in troubleshooting, hardware/software maintenance, and lifecycle management. Proven ability to provide effective technical support, resolve complex issues, and contribute to team-based projects. Eager to leverage my skills and experience to support your company.
Work History
Assistant Site Supervisor
9 Months- Managed daily operational activities to uphold compliance with safety standards and district guidelines.
- Facilitated regular meetings to discuss site updates, fostering collaboration among staff and leadership.
- Directed and managed daily activities of a team of over 10 employees to ensure operational efficiency.
- Coordinated effective communication between senior site supervisor and staff to ensure adherence to established standards and policies while managing other schools.
- Created and implemented comprehensive daily curriculum across multiple disciplines for K-6 students to foster holistic learning.
- Coordinated on-site communication efforts between parents and administration to address afterschool care inquiries and concerns.
- Engaged with parents and students to collaboratively analyze and resolve behavioral patterns affecting program dynamics.
Consultation Agent
7 Months- Openly and efficiently collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Collaborated with cross-functional teams to develop comprehensive strategies for clients' unique challenges and drive revenue across multiple departments.
- Led store in sales revenue, membership revenue and services revenue and received recognition from direct supervisor and regional manager.
- Maximized revenue generation opportunities by upselling additional services whenever appropriate, based on identified client needs or gaps in existing offerings.
- Delivered technical support to customers through effective troubleshooting and problem resolution.
- Delivered detailed diagnostics and support routes to both clients and repair agents to streamline repair process and reduce queue times.
IT Support Specialist (Client and Field Technology Technician)
6 Months- Supported mobile workforce by maintaining desktop software and hardware.
- Collaborated with an interdisciplinary team to conduct a network overhaul of over thirty corporate offices and water treatment plants, including installing and configuring routers, switches, and patch panels.
- Maintained desktop software and hardware, supporting a mobile workforce.
- Facilitated new hire onboarding by procuring assets, setting up desks, and providing technical training.
- Documented problems and resolutions and maintained asset inventory valued at over one million dollars.
- Developed a data automation script to collect and export records from a web API, saving over one thousand man-hours in data collection.
- Verified and analyzed project proposals.
Math and Science Tutor (Virtual)
1 Year 11 Months- Designed and implemented unique curriculum for up to 20 students per semester across subjects including calculus, algebra, multiplication, addition, physics, and chemistry, enhancing student engagement and understanding.
- Utilized virtual and remote software to facilitate clear communication of curriculum and instructional materials to students.
- Coordinated timely communication with learner guardians and primary teachers to support student progress and ensure quality of tutoring.
Support Specialist (3D Printing Lab, Laser Printing Lab, Robotics Lab)
3 Years 1 Month- Troubleshot technical issues in robotics labs and office environments, ensuring minimal disruption to operations.
- Assisted facilitators and instructors with timely resolution of hardware and software issues, enhancing instructional delivery.
- Demonstrated an ability to communicate and instill a fundamental understanding of complex but key physics principles to middle school students.
- Designed systems for safe and efficient student pickup and lunch for over one hundred students, improving overall safety and organization.
Education
Bachelor of Science - Information Technology
- Major: Information Technology
- Four-time Dean’s List and Two-time High Dean’s list Recipient
- Certificate of Web and Mobile Application Development
- Certificate of Media Technology and Design
- Mark Twain Level 1 Scholarship Recipient
Skills
Corporate Device and Account Management: Active Directory
Workspace ONE
ABM
Virtualization (Hyper-V
VMware)
Office Programs: Microsoft Suite (Excel
Outlook
Word
PowerPoint
Teams
Power Apps)
Adobe Suite (Photoshop
Media Encoder
After Effects
Premiere Pro)
CAD
SolidWorks
Data Management and Analysis: Node.JS
MongoDB
SQL
JSON
Fundamental Understanding of Programming Languages: Python
SQL
JavaScript
C#
Office Programs: Microsoft Suite (Excel
Outlook
Word
PowerPoint
Teams
Power Apps)
Adobe Suite (Photoshop
Media Encoder
After Effects
Premiere Pro)
CAD
SolidWorks
BeyondTrust Remote Support (Bomgar)
Team Leadership
Team Coordination
Staff Development
Collaboration
Effective Communication
Problem-solving
Interpersonal skills
Timeline
Assistant Site Supervisor
Saugus Union School District
11.2025 - CurrentRead More
Consultation Agent
Best Buy, Geek Squad
04.2025 - 11.2025Read More
IT Support Specialist (Client and Field Technology Technician)
Missouri American Water
07.2024 - 01.2025Read More
Math and Science Tutor (Virtual)
Maker Learning Network
08.2022 - 07.2024Read More
Support Specialist (3D Printing Lab, Laser Printing Lab, Robotics Lab)
College of the Canyons – Summer Institute
07.2020 - 08.2023Read More
University of Missouri
Bachelor of Science from Information Technology
Read More