Rimona Price
Surprise,AZ
Summary
Successful Employee with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
5
5
years of professional experience
Work History
Central Operations Associate
Amazon (AZA7)
Tempe, AZ
10.2021 - 10.2022
- Address Validation: Ensuring accuracy of delivery addresses and parameters of when packages can be delivered by conducting outbound calls to various businesses
- Provided quality customer service in a high-volume call center, processing Customer’s information, resolving issues, and assisting with status of packages
- • Computer Proficient working across multiple systems
Central Operations Associate
Amazon (AZA10)
Tempe, AZ
01.2020 - 12.2020
- Interacting with drivers via chat support and updating package statuses as needed
- Computer Proficient working with multiple systems
- Badge Printing for new hires located at various Amazon warehouse locations
- Train New employees on software equipment to deliver high quality customer service
Team Member
White Castle
Scottsdale, AZ
10.2019 - 05.2020
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stocked shelves and cases with new or transferred items.
- Organized and restocked supplies to support operations and team productivity.
- Ensured compliance with food safety regulations and standards.
- Developed and implemented training strategies for food safety practices and approved employee behavior
Crew Member/Shift Leader
Dunkin' Donuts
Tempe, AZ
05.2017 - 08.2019
- Ensuring all health codes and safety procedures were followed
- Providing excellent customer service to associates and customers on daily basis
- Resolving conflicts that arose from associates and customers
- Schedule staff hours and assign duties.
- Instructing and demonstrating standards for personnel performance and customer service.
- Worked with the Leadership team to ensure optimal staffing and customer efficiency in managing drive-thru operations.
- Encouraged team positivity and a superior customer experience by addressing customer concerns and resolving problems through effective communication and mediation
Education
High School Diploma -
Betty Fairfax High School
Laveen, AZ05.2018
Skills
- Excellent Customer service skills
- Company culture and values
- Ability to remain calm in high-pressure situations
- Problem-solving
- Time management
- Clear communication
- Decision-making
- Strong teamwork
- Multi-task management
- Safety compliance
- Attention to detail
- Food safety
Timeline
Central Operations Associate
Amazon (AZA7)
10.2021 - 10.2022
Central Operations Associate
Amazon (AZA10)
01.2020 - 12.2020
Team Member
White Castle
10.2019 - 05.2020
Crew Member/Shift Leader
Dunkin' Donuts
05.2017 - 08.2019
High School Diploma -
Betty Fairfax High School