Summary
Overview
Work History
Education
Skills
Timeline
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Angelina Manzo

Angelina Manzo

Mesa,Arizona

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Central Operations Associate

Amazon
Tempe, AZ
03.2022 - Current
  • Answered employee telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to employees, paying attention to special needs or wants.
  • Maintained employee satisfaction with forward-thinking strategies focused on addressing the employee's needs and resolving concerns.
  • Fielded employees questions regarding available hours, adding locations, current hours cap for area and upcoming company changes.
  • Communicated with employees and whole foods stores regarding backorder availability, future inventory and inputting inventory requests.

Operator Truck Driver

Transdev Transportation
Gilbert, AZ
06.2017 - 03.2022
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Transported customers to and from desired location.
  • Helped elderly passengers or those with limited mobility enter and exit bus.

Sales Associate

Ross Dress For Less
Chandler, AZ
10.2012 - 02.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Achieved perfect attendance and on-time record.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Education

No Degree - Nursing

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

High School Diploma -

Westwood High School
Mesa, AZ
05.2007

Skills

  • Customer Loyalty
  • Interoffice Correspondence
  • Status Updates
  • Safety Procedures
  • Basic Mathematical Calculations
  • Query Escalation
  • Customer Inquiries
  • Safety Policies

Timeline

Central Operations Associate

Amazon
03.2022 - Current

Operator Truck Driver

Transdev Transportation
06.2017 - 03.2022

Sales Associate

Ross Dress For Less
10.2012 - 02.2017

No Degree - Nursing

Maricopa Community Colleges - Mesa Community College

High School Diploma -

Westwood High School

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Angelina Manzo