Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rina Kalaja Boqolli

Edison

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Gas Station Manager

Sunoco
07.2023 - 11.2023
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Restaurant Manager

Lukas [Warren]
01.2023 - 10.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Education

Natural Science - Natural Sciences

University Isa Boletini
Kosovo

Skills

  • Data Management
  • Administrative Management
  • Customer Service Management
  • Financial Oversight
  • Schedule Management
  • Sales Tracking
  • Relationship Building
  • Training Management
  • Operations Oversight

Languages

Albanian
Native or Bilingual
Turkish
Full Professional
English
Full Professional
Serbian
Full Professional

Timeline

Gas Station Manager

Sunoco
07.2023 - 11.2023

Restaurant Manager

Lukas [Warren]
01.2023 - 10.2023

Natural Science - Natural Sciences

University Isa Boletini
Rina Kalaja Boqolli