Rina Lama
Pest Control Specialist
Kathmandu,Nepal
Summary
Detail-oriented professional with extensive experience in customer service and compliance, currently working as a Pest Control Specialist. Skilled in identifying customer needs, resolving issues efficiently, and ensuring compliance with industry standards and regulations. Known for excellent communication, problem-solving abilities, and commitment to delivering high-quality service. Adept at managing safety protocols and providing pest control solutions that align with environmental and safety guidelines while maintaining strong customer relationships. Seeking to leverage these skills in a dynamic, service-oriented role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pest Control Specialist
BridgeCo
01.2022 - Current
- Reduced pest infestations by implementing effective Integrated Pest Management strategies.
- Safeguarded client properties from potential damage during treatments by utilizing protective equipment and techniques.
- Provided outstanding customer service, addressing inquiries and resolving issues in a timely manner.
- Maintained accurate records of completed tasks, enabling seamless communication between team members and management staff.
- Maintained a safe working environment by adhering to industry regulations and safety guidelines during all tasks.
Receptionist
Tad Networks Advertising Co.
05.2016 - 05.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Receptionist Administrator (Billeting)
Dynocorp
08.2010 - 04.2016
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Improved data management practices, safeguarding confidential information more effectively.
- Facilitated communication between departments, improving overall organizational efficiency.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Sales Associate
Alshaya Group
01.2008 - 02.2010
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Mahandera Rastriya Secondary School
Kathmandu, Nepal03.2000
Skills
Structural Inspection
Preventative Measures
Sanitation Practices
Integrated Pest Management
Data Entry
Property Inspection
Languages
Nepali
Full Professional
English
Professional Working
Arabic
Limited Working
Hindi
Professional Working
Certification
40- Hour HAZWOPER
References
Arni Francis Sernal -69307035
Juan Carlos Acosta+1 9365776934
Timothy Whitacre -60927441
Timeline
40- Hour HAZWOPER
02-2025
Pest Control Specialist
BridgeCo
01.2022 - Current
Receptionist
Tad Networks Advertising Co.
05.2016 - 05.2017
Receptionist Administrator (Billeting)
Dynocorp
08.2010 - 04.2016
Sales Associate
Alshaya Group
01.2008 - 02.2010
High School Diploma -
Mahandera Rastriya Secondary School
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