Rina Patel
Buford,GA
Summary
Customer service sales professional with a background in retail support, hospitality, and team-based service. Builds strong relationships, listens to customer needs, and delivers clear product guidance while meeting goals, supporting referrals, and maintaining accurate transactions and daily operations.
Overview
2
2
Languages
1
1
Certification
17
17
years of professional experience
Work History
Agent Team Support
State Farm
Buford, Georgia
10.2023 - Current
- - Meet or exceed goals outlined for the month
- - Listen closely to customer needs to effectively find solutions and deliver a top tier experience to every customer.
- - Explain products in detail and answer any questions customers may have.
- - Present options to customers for them to find the best products to suit their needs.
- - Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- - Collaborated with team members to foster a positive team culture and enhance collaboration.
- - Contributed innovative ideas and solutions to enhance team performance and outcomes.
- - Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- - Built a network of professional and agency referral partners to expand outreach and support initiatives.
- - Plan and carry out marketing events and promotional activities.
- Complete day-to-day duties accurately and efficiently.
Store Associate
GNC
Acworth, GA
01.2014 - 09.2023
- Assisted customers with GNC supplement and wellness product selections.
- Resolved customer concerns with courteous service and accurate product knowledge.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer providing professional and polite support for sales and service needs.
- Promoted GNC membership programs and loyalty offers during customer interactions.
- Processed sales transactions accurately and efficiently at the cash register.
- Provided cash register operations and handled customer payments.
- Processed sales transactions using point-of-sale system and cash handling procedures.
- Replenished inventory and organized backroom storage for product availability.
- Stocked shelves and maintained GNC planograms, signage, and merchandising displays.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Followed loss prevention guidelines to deter theft.
- Encouraged sales from customers by identifying product needs and locating merchandise.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Reconciled daily sales transactions against cash registers totals.
- Identified customer challenges and developed effective solutions. to meet the goals of our customers
- Verified accuracy of promotional signs within store environment.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Conducted price checks and updated pricing information as needed.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted with loading and unloading deliveries from vendors.
- Answered incoming calls regarding product inquiries or orders.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Placed special orders or called other stores to find desired items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Placed special orders or called other stores to find desired items.
Front Desk Night Auditor
Hampton Inn & Suites
Atlanta , GA
02.2010 - 12.2013
- Balanced nightly folios for Hampton Inn & Suites guest accounts.
- Reconciled cash drawers and payment records with accuracy.
- Audited room charges and posting errors in property systems.
- Processed late check-ins, check-outs, and reservations to ensure smooth guest transitions and satisfaction.
- Handled guest questions, requests, and service concerns overnight.
- Prepared daily reports for management and front office.
- Ensured safety of lobby, cash, and front desk areas each shift to protect hotel assets and guest safety.
- Coordinated with housekeeping and maintenance on guest room status as well as to address and resolve building and room issues.
- Assisted hotel guests with check-in and check-out procedures, enhancing overall guest experience through courteous service.
- Arranged special accommodations for guests to enhance visitor experiences.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Monitored reservations to track incoming parties and special events.
- Input customer data into reservation systems and update to reflect room changes.
- Facilitated successful front desk operations for high-volume hotel.
- Reviewed item requests and room service orders for accuracy, facilitating timely fulfillment of guest needs.
- Communicated effectively with fellow staff members in order to provide seamless service delivery.
- Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Informed housekeeping department when rooms were ready for cleaning after checkout.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
- Monitored security camera footage in order to ensure safety of guests and staff members alike.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
- Maintained an accurate logbook of room availability status updates each hour during shift.
- Provided concierge services such as dining reservations or transportation arrangements to guests.
- Responded quickly to emergency situations by contacting appropriate personnel immediately.
- Computed bills, collected payments and made change for guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Issued room keys and escort instructions to bellhops.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Education
Bachelor of Arts - Social Work
Middle Tennessee State University
Murfreesboro05-2009
Associates - Business Management
Nashville State Community College
Nashville05-2004
Skills
- Customer service
- CRM software
- POS systems
- Cash reconciliation
- Customer needs analysis
- Resolving customer issues
- Referral networking
- Documenting information
- Report generation
- Team collaboration
- Merchandising displays
- Inventory control
- Effective communication
- Strong communication
- Active listening
- Problem solving
- Attention to detail
- Critical thinking
- Relationship building
- Industry expertise
- Goal-oriented mindset
- Positive attitude
- Key Holder
Hobbies
Hiking, Cycling, Cooking, Exercise, Reading, Learning
Awards & accomplishments
- Top figure competitor , United States, 2009-05 2013-06, Miss Figure Tennessee 2009, Placed 4th in 2009 at the North American Championships, 1st place in Battle at the River 2011, 1st place in Knox Classic 2011, 1st place in Flex Lewis Classic 2011, 3rd place in Jr. Nationals 2013 5th place in Jr. USA 2013
- Top salesperson with GNC, Atlanta, Employee of the month in April, August, & December 2014, AWARDED EMPLOYEE OF THE YEAR 2014, Sales associate of the year & highest average sale awards., Maintained top 3 or better ranking overall in entire company since hired
Courses
- Nutrition specialist at ISSA
- Personal training at ISSA
Languages
English
Professional
Gujarati
Professional
Certification
- CPR and First Aid Certified
Timeline
Agent Team Support
State Farm
10.2023 - Current
Store Associate
GNC
01.2014 - 09.2023
Front Desk Night Auditor
Hampton Inn & Suites
02.2010 - 12.2013
Bachelor of Arts - Social Work
Middle Tennessee State University
Associates - Business Management
Nashville State Community College