Rinnelle Bennett
Senior Trade Processor Analyst
Charlotte,NC
Summary
Energetic and detail-focused individual with strong aptitude for problem-solving and organization. Well-versed in data management and compliance requirements, with solid skills in document processing and accuracy. Capable of enhancing operational efficiency and ensuring timely and precise processing.
Overview
25
25
years of professional experience
Work History
Senior Trade Processor Analyst
Wells Fargo
11.2023 - Current
- Processed transactions efficiently to maintain accurate and timely records. Including payments, refunds, repricing, rebilling, correspondent bank fees, reconciliation, and accurate execution of client instructions.
- Verifying application inputs, reviewing credit applications and other supporting documentation to recommend or approve request.
- Coordinated with team members to streamline operations. Enhance productivity for Domestic and International Commerical Banking.
- Proactively monitored and escalated past-due principal, interest, and fees, ensuring accurate loan accounting and providing timely and accurate invoices to client.
- Maintained confidentiality of sensitive information by adhering to strict security protocols.
- Provide support for processing new collections payments, trade acceptances and tracing outstanding items.
- Review swift messages ensuring all required information such as settlement instructions are provided.
- Using and supporting customers Commercial Electronic Office (CEO)ACH, Wires and Swift.
Member Debt Solution Analyst
USAA Bank Contractor Remote (Randstad)
11.2021 - 11.2023
- Analyzed business requirements, compliance polices, standard, and procedures for business activities.
- Complete required account verification and account maintenance. Documents all pertinent customer contact information in database.
- Review Death Certificate, Letters testamentary, Letter of Administration and certificate of Trust naming a successor trustee.
- Processed clear commerce payments over the phone.
- Provided exceptional service on calls, even when interacting with difficult individuals.
- Facilitated project milestones, maintaining clear communication with cross-functional teams.
- Improved system efficiency by collaborating with stakeholders to determine functional needs.
Bankruptcy Analyst
Bank of America
09.2017 - 11.2021
- Expedited case resolution by effectively prioritizing high-priority tasks and maintaining organized documentation.
- Negotiated with attorneys and debtors to work out agreements.
- Applied bankruptcy code to appropriate accounts.
- Optimized workflow processes within the firm by introducing new technologies designed specifically for bankruptcy practice management.
- Maintained up-to-date knowledge of evolving bankruptcy laws through ongoing professional development courses.
- Consistently met deadlines under pressure while managing multiple cases simultaneously, resulting in efficient resolution of client matters.
Senior Loan Processor
Bank of America
09.2012 - 09.2017
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Assisted in training junior loan processors, resulting in increased productivity across the team.
Case Manager
Bank of America
06.2010 - 09.2012
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Senior Collections Representative
Bank of America
06.2000 - 06.2010
- Provided exceptional customer service by empathizing with clients'' financial situations, offering flexible payment solutions while still adhering to company policies.
- Streamlined the collections process for increased productivity, utilizing automated tools and software applications.
- Leveraged strong communication skills when corresponding with customers, resulting in higher payment commitment rates.
- Conducted extensive research on debtor backgrounds to tailor collection approaches effectively according to individual circumstances.
- Identified trends in delinquent accounts to anticipate potential issues and proactively address them before they escalated into larger problems.
- Maintained accurate records of customer accounts, payments and payment plans.
Education
Associate of Applied Science - Business Administration
Guilford Technical Community College
Jamestown, NCSkills
- Excel
- Microsoft
- Salesforce
- Workflow management
- Loan IQ
- MSP
- BOSS
- AS400
- TPX
- Data processing
- Data analysis
- Attention to detail
- Multitasking and organizing
- Teamwork and collaboration
Timeline
Senior Trade Processor Analyst
Wells Fargo
11.2023 - Current
Member Debt Solution Analyst
USAA Bank Contractor Remote (Randstad)
11.2021 - 11.2023
Bankruptcy Analyst
Bank of America
09.2017 - 11.2021
Senior Loan Processor
Bank of America
09.2012 - 09.2017
Case Manager
Bank of America
06.2010 - 09.2012
Senior Collections Representative
Bank of America
06.2000 - 06.2010
Associate of Applied Science - Business Administration
Guilford Technical Community College
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