RINTU SAHA
Summary
Detail-oriented Banquet Server skilled in event setup, food service, and guest satisfaction monitoring. Excels in high-pressure environments, delivering efficient service and handling cash transactions with accuracy. Background in non-restaurant settings supports adaptability in fast-paced situations while prioritizing team collaboration and guest experience.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Server
OTG Management JFK Airport
New York, New York
09.2022 - 02.2026
- Delivered exceptional customer service in fast-paced airport environment.
- Provided exceptional customer service in a fast-paced airport environment.
- Upsold menu items to enhance guest experience and satisfaction.
- Upsold menu items to elevate guest experience.
- Guided guests in menu selections and dietary restrictions to accommodate their needs.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Collaborated with kitchen staff to ensure timely food delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Ensured cleanliness and organization of dining areas to enhance guest experience.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Set up tables in between patrons to reduce wait times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Managed cash handling and payment processing with attention to detail.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Followed health safety guidelines when preparing and serving food products.
- Inspected food items for quality before serving to customers. before serving it to customers.
Banquet Server and stewards
The Plaza Hotel
Manhattan, NY
02.2011 - Current
- Greeted guests warmly upon arrival, providing event information and assistance throughout.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Monitored guest satisfaction throughout event, addressing needs promptly and courteously.
- Collaborated with kitchen staff to ensure timely meal delivery and presentation.
- Coordinated with kitchen staff to ensure smooth food delivery, adapting service to customer requests and kitchen readiness.
- Set up banquet tables according to event specifications and standards.
- Set and arranged banquet tables for events at a prestigious hotel.
- Set up stations for serving meals according to established guidelines.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Served beverages and appetizers to guests in an efficient manner.
- Carried trays of food items from kitchen to dining areas.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Changed table settings between courses as necessary.
- Replenished buffet lines with fresh foods.
- Assisted in maintaining cleanliness and organization of banquet areas throughout events.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Cleared away used plates and utensils following end of meal service.
Education
Banquet Server - Banquet Server Certificate
New York Hotel And Motel Trades Council
Manhattan, NY01-2017
High School Diploma -
NBSM High School
BangladeshSkills
- Banquet coordination
- Event logistics management
- Event setup
- Food presentation
- Food safety
- Beverage service
- Efficient service
- Satisfaction tracking
- Upselling strategies
- Menu promotion
- Cash management
- Safety compliance
- Client management
- Table busing
- Efficient table clearing
- Service expertise
Languages
English, Bengali , Hindi
Professional
Certification
- Qualifying Certificate in Food Protection
- Banquet Server Certificate
Timeline
Server
OTG Management JFK Airport
09.2022 - 02.2026
Banquet Server and stewards
The Plaza Hotel
02.2011 - Current
Banquet Server - Banquet Server Certificate
New York Hotel And Motel Trades Council
High School Diploma -
NBSM High School