Rinya Brent
Canton,MS
Summary
Proven Customer Service Representative at Walmart, excelling in critical thinking and customer relations. Demonstrated ability to manage high-stress situations, increasing customer loyalty through empathetic conflict resolution. Skilled in data entry and team development, ensuring efficient problem resolution and enhanced team dynamics. Achieved satisfactory outcomes in escalated customer interactions, fostering repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walmart
10.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Canton High
Canton, MSSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Order processing
- Team development
Timeline
Customer Service Representative
Walmart
10.2019 - Current
Canton High
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