Rio Cospy
Wahiawa,HI
Summary
Residential care professional emphasizing collaboration and driving successful outcomes. Skilled in staff supervision, crisis management, and cultivating a supportive atmosphere. Reliable and adaptable with a proven track record of adjusting to evolving needs in residential settings.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
ROP/Pearl Haven
05.2022 - Current
- Began as a Coach Counselor for sexually abused and exploited teenage girls; promoted to Shift Supervisor after one year
- Provide support, guidance, and ensure the safety of residents and staff
- Supervise multiple employees and submit weekly reports
- Lead and participate in management meetings
- Audit case management files to ensure compliance and accuracy
- Skilled in de-escalation techniques and applying trauma-informed care principles
Support Specialist
Humana
09.2021 - 03.2022
- Company Overview: Remote
- Provided customer service for Humana Medicare, including web support, billing, and appointment scheduling
- Remote
Customer Service Representative
Spectrum
04.2018 - 06.2019
- Placed orders for sales and online customers; handled inbound calls and discussed customer eligibility for service upgrades
Customer Service Representative
Victoria’s Secret Direct
02.2017 - 01.2018
- Managed sales and customer service calls; maintained knowledge of products and promotions to best assist customers
Education
Bachelor of Science - Social Work
University of Phoenix
01-2026
High School Diploma -
Life Skills
01.2017
Skills
- Customer Service
- De-escalation
- Staff supervision
- Staff training and development
- Decision-making capacity
- Trauma-Informed Care
Community Service
Daybreak / St. Vincent de Paul, Gathered and distributed food to families., Read and interacted with children., Assisted with building maintenance., Organized clothing and food drives.
Timeline
Shift Supervisor
ROP/Pearl Haven
05.2022 - Current
Support Specialist
Humana
09.2021 - 03.2022
Customer Service Representative
Spectrum
04.2018 - 06.2019
Customer Service Representative
Victoria’s Secret Direct
02.2017 - 01.2018
High School Diploma -
Life Skills
Bachelor of Science - Social Work
University of Phoenix
Similar Profiles
JULIANA COLONJULIANA COLON
Coach Counselor at Pearl HavenCoach Counselor at Pearl Haven
Josiah GarciaJosiah Garcia
Foreman at ROP ConstructionForeman at ROP Construction
Jacob MaierJacob Maier
Automotive Trainee at Baldy View ROPAutomotive Trainee at Baldy View ROP
Daniella Mari HidalgoDaniella Mari Hidalgo
Registered Nurse at Pali Momi Multispecialty Clinic Via Altres MedicalRegistered Nurse at Pali Momi Multispecialty Clinic Via Altres Medical
Alamona TinitaliAlamona Tinitali
Social Worker at Samoa Victim SupportSocial Worker at Samoa Victim Support