Rio Delucia
San Diego,CA
Summary
Highly accomplished Account Manager with a proven track record of success in managing accounts, building strong client relationships, and driving business growth. Seeking a challenging position where I can utilize my extensive experience, exceptional communication skills, and strategic mindset to contribute to the success of a dynamic organization.
Overview
13
13
years of professional experience
Work History
Account Manager
Green Shredding Corporation
01.2011 - Current
- Successfully manage a portfolio of over 200 accounts, overseeing all aspects of a secure document solution company
- Proactively monitor accounts and ensure contract renewals, resulting in increased client retention and revenue generation
- Establish and maintain a prominent presence in the Southern California market, expanding the client base and fostering long-term partnerships
- Engage with prospective clients to understand their needs, develop tailored service plans, and finalize client contracts
- Efficiently record, document, and manage all client account information, ensuring accuracy and timely invoicing
- Provide prompt, professional, and customer-centric responses to client inquiries and problems, ensuring utmost satisfaction and brand loyalty
- Coordinate client requests and escalate issues to ensure timely resolution and exceptional service delivery
- Conduct post-service follow-ups with clients to gauge satisfaction levels and identify areas for improvement
- Consistently achieve high customer satisfaction ratings and maintain strong client relationships.
Social Media Manager
CrossFit Fortius HQ
01.2020 - Current
- Community Management: Manage the online community across various social media platforms, including Facebook, Instagram and YouTube
- Brand Promotion: Execute effective social media campaigns to increase brand awareness, drive user engagement, and promote CrossFit Fortius programs, events, and special offers
- Trend Monitoring: Stay up-to-date with the latest social media trends, algorithms, and best practices
- Proactively implement innovative strategies to keep CrossFit Fortius at the forefront of social media trends and maintain a competitive edge
- Increase customer engagement and brand visibility through social media
Education
Bachelor of Arts - Mass Communication & Media Studies
Arizona State University Walter Cronkite School of Journalism
Skills
- Account Management
- Client Relations
- Sales and Business Development
- Contract Negotiation
- Communication and Interpersonal Skills
- Customer Satisfaction
- Problem Solving
- Time Management
Timeline
Social Media Manager
CrossFit Fortius HQ
01.2020 - Current
Account Manager
Green Shredding Corporation
01.2011 - Current
Bachelor of Arts - Mass Communication & Media Studies
Arizona State University Walter Cronkite School of Journalism
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